Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Care.com

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

Dilek

Nov 30, 2022

Care.com auto membership charges

I signed up for care.com in July 2021 and forgot to cancel my membership. To be honest, I wasn’t even aware that there was a membership. I signed up for free monthly which rolled itself to monthly paid membership but without any notice sent to me. I had not found or hired a caregiver at the time I signed up nor anytime till now. I had not gotten notifications on the existence of an active membership or any follow up emails from care.com. I was reviewing my credit card payment detail and noticed an automatic charge of +$30/monthly for the last 16 months. I exchanged messages with their customer service and ask a refund given that never used and had no activity to inquire any caregiver. They said since I signed a contract online, it doesn’t matter. They gave me one month of refund and cancelled my membership. I was expecting full or close to full refund given that it is very obvious that I forgot to cancel and they didn’t ask at the annual renewal or any point over the last 17 months. I wanted to share this experience since it is very disappointing for a scale of this size, there is no update email to track usage or tickler to notify. There might be others out there in my situation who are not aware but have been under auto charge. Please review your membership and credit card charges if you are not sure. Hi again, thanks for your response. I sent and email with the below reference number but nobody got back to me. Instead I received an email to provide feedback on my customer service. I would appreciate if you could get back to me. Thank you.

Response from Care.comNov 30, 2022

Hello, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009893 when you message.

Care.com reviews

6,298 approved reviews, newest moderated first

Amber L.
Nov 30, 2022
Full Time Live-In caretaker needed for Autistic Male
It was a great experience.
Response from Care.comNov 30, 2022
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
JN
Nov 30, 2022
$40/month to simply message caregivers
$40/month to simply message caregivers. Every little thing has an extra cost to it. Completely annoying
Response from Care.comNov 30, 2022
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009892 with your message.
Dilek
Nov 30, 2022
Care.com auto membership charges
I signed up for care.com in July 2021 and forgot to cancel my membership. To be honest, I wasn’t even aware that there was a membership. I signed up for free monthly which rolled itself to monthly paid membership but without any notice sent to me. I had not found or hired a caregiver at the time I signed up nor anytime till now. I had not gotten notifications on the existence of an active membership or any follow up emails from care.com. I was reviewing my credit card payment detail and noticed an automatic charge of +$30/monthly for the last 16 months. I exchanged messages with their customer service and ask a refund given that never used and had no activity to inquire any caregiver. They said since I signed a contract online, it doesn’t matter. They gave me one month of refund and cancelled my membership. I was expecting full or close to full refund given that it is very obvious that I forgot to cancel and they didn’t ask at the annual renewal or any point over the last 17 months. I wanted to share this experience since it is very disappointing for a scale of this size, there is no update email to track usage or tickler to notify. There might be others out there in my situation who are not aware but have been under auto charge. Please review your membership and credit card charges if you are not sure. Hi again, thanks for your response. I sent and email with the below reference number but nobody got back to me. Instead I received an email to provide feedback on my customer service. I would appreciate if you could get back to me. Thank you.
Response from Care.comNov 30, 2022
Hello, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009893 when you message.
Melissa
Nov 29, 2022
Terrible company
Terrible company. Can't get anyone on the phone and they decide when to end the email conversation even if your issue hasn't been resolved. This makes me question how well they are vetting applicants and if they are really running thorough background checks.
Response from Care.comNov 30, 2022
Hello Melissa, I’m so sorry for your frustration. Premium members of Care.com can chat with us 24 x 7 in typically under 2 minutes at help.care.com by clicking the “contact us” link in the bottom right corner or give us a call at the phone number on your credit card statement. If you’re a non-premium member, our FAQs can answer all your questions at help.care.com. If it’s easier, you can also PM me on Facebook with the full name, city/state, and email on the account and I’d be happy to help you. Please be assured all caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck to be eligible for our platform, It includes: Social Security Number trace, National Sex Offender Public Website search, Multi-jurisdictional criminal database search, Federal and county criminal records search.
Marita S.
Nov 29, 2022
Dishonest company
I would give it a zero if it was there this place is a fraud. It is taking my money for a background check and my first month and I have still yet to get on the site. I have called and called and called so today I asked to speak with a supervisor was informed that that would not be possible but that he would relay the message to one of them so this afternoon I got a message from the supervisor saying I hope this finds you well, but you will not be getting a refund. I’ll tell you this place is sad. Bunch of thieves work there. I don’t know how they sleep at night knowing they are stealing from people as hard as it is now to make ends meet if I was you, I would never sign up with this company . It is fake.
Response from Care.comNov 29, 2022
I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see why you are unable to access your account, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-009875 in your response.
MB
Nov 28, 2022
Stilzwijgende verlenging = verboden!
Omdat ik eerst de service wilde checken heb ik bewust een 1 maands abonnement aangeschaft. Nu blijken ze deze toch stilzwijgend te verlengen en af te schrijven, terwijl ik ook geen gebruik meer maak van de diensten. Het is wettelijk verboden om abonnement dat een vaste periode kent van één maand, automatisch te verlengen. Daarbij heb je niks aan de dienstverlening. Iedereen die je aanschrijft geeft aan geen tijd te hebben. Met iemand een afspraak gemaakt en die kwam niet opdagen en vervolgens niks meer vernomen.
Response from Care.comNov 28, 2022
Thank you for your feedback. We're so sorry to hear you didn't have any luck with our service and that you weren't aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009843 when you message. We would be happy to help. Thank you.
annet V.
Nov 28, 2022
care.com is een nep bedrijf.
care.com is een bedrijf wat volgens mij niet eens bestaat. ik heb de mega domme fout begaan eerst een lidmaatschap te nemen voor een maand. krijg verviolgens nergens een reactie op. ik denk dat de profielen die erop staan nep zijn. nu zie ik dus eerst had moeten checken. maar ik kan care.com wel beloven dat ze een heel groot probleem krijgen als ze me nu niet netjes uitschrijven. ben gewaarschuwd nep bedrijf !!
Response from Care.comNov 28, 2022
Thank you for your feedback. We're so sorry to hear you didn't have any luck with our service. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our platform. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-009842 in your response. Thank you.
Anna
Nov 28, 2022
It is fake
It is fake! That’s all I can say. It’s a ghost site.
Response from Care.comNov 28, 2022
Thank you for your feedback. We're so sorry that your experience made you think our site is not legitimate. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-009841 in your response. We would be happy to help. Thank you.

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Care.com reviews

Full Time Live-In caretaker needed for Autistic Male

$40/month to simply message caregivers

Care.com auto membership charges

Terrible company

Dishonest company

Stilzwijgende verlenging = verboden!

care.com is een nep bedrijf.

It is fake

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Full Time Live-In caretaker needed for Autistic Male

$40/month to simply message caregivers

Care.com auto membership charges

Terrible company

Dishonest company

Stilzwijgende verlenging = verboden!

care.com is een nep bedrijf.

It is fake