Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mr. T.

Dec 6, 2022

Total Scam

The experience on their web site goes like this. You get there, and it says it's basic service is free. So you go through 10 screens to find candidates. You find them but then you can't contact them without paying $40.00. It says that applicants will reply to your posting. They do answer, but you have to pay $40 to actually talk to them. So you finally give up and realize that although it's all a big scam, there's not really alternatives (YET, there will be!). And you pay the $40. Then you have to go through a bunch more screens trying to upsell you all sorts of useless additional services, all at hefty fees. Now you contact several of them. And you wait. And you wait. You contact some more. You wait. You wait. Finally you realize that the whole thing is a total scam and dispute the charge with your credit card company. They agree with you that it's a scam. You wasted hours and they tied up your money for a while, all for absolutely nothing. Stay away from these lying thieves, there's a reason they've got a 1.4 rating.

Response from Care.comDec 8, 2022

Hello Tom, I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Care.com offers a variety of features to accommodate the needs of all our members. We've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010074 in your response.

About Care.com

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

Care.com reviews

6,298 approved reviews, newest moderated first

John B.
Dec 8, 2022
Very deceptive site
Very deceptive site, do not provide all of the liability information for the family looking for support. As you to pay for premium service without clearly defining what that provides.
Response from Care.comDec 8, 2022
Hello John, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010110 when you message. Please check out this article for more information on your premium account.
RH
Dec 8, 2022
Care.com is misleading, proceed with caution
Care.com will give you a "free" account that is worthless. You cannot communicate with providers nor can they communicate with them. Instead, they push you to a premium membership of $38 per month. I don't do business with those who use gimmicks or other dishonest practices. I'll look elsewhere for the services I'm looking for. I recommend you do the same.
Response from Care.comDec 8, 2022
I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010106 when you message.
Abby T.
Dec 7, 2022
Huge money grabbing site
Huge money grabbing site. They make it impossible to even speak to a sitter without paying, and it’s outrageously priced for their membership. Reading reviews here made me happy I didn’t invest into it!
Response from Care.comDec 8, 2022
Hello Abby, I am sorry to hear your feedback on Care.com. Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010098 when you message.
Carla I.
Dec 7, 2022
This site is cumbersome
This site is cumbersome. I was able to create a list, then lost it when I was finally able to join the site.
Response from Care.comDec 8, 2022
Hello Carla, hank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010097 when you message.
Jasmyn D.
Dec 7, 2022
Great Experience
I appreciate the easy navagation and convience of the website. I love the security and comfortability I have after reviewing the candidates' profiles and reviews.
Response from Care.comDec 8, 2022
Hi Jasmyn, Thank you for your feedback! I'm so happy to hear you are finding comfort in our site!
Mary W.
Dec 7, 2022
Filling our initial information
This was easy to do which during a stressful time like this is important.
Response from Care.comDec 8, 2022
Hi Mary, I'm so glad to hear you are having an easy time using the site! Thanks for sharing!
Oliver N.
Dec 7, 2022
New user
Easy to use! and helpful
Response from Care.comDec 8, 2022
Hi Oliver, That’s so great to hear you found the site easy to use. Thanks for sharing!
Mr. T.
Dec 6, 2022
Total Scam
The experience on their web site goes like this. You get there, and it says it's basic service is free. So you go through 10 screens to find candidates. You find them but then you can't contact them without paying $40.00. It says that applicants will reply to your posting. They do answer, but you have to pay $40 to actually talk to them. So you finally give up and realize that although it's all a big scam, there's not really alternatives (YET, there will be!). And you pay the $40. Then you have to go through a bunch more screens trying to upsell you all sorts of useless additional services, all at hefty fees. Now you contact several of them. And you wait. And you wait. You contact some more. You wait. You wait. Finally you realize that the whole thing is a total scam and dispute the charge with your credit card company. They agree with you that it's a scam. You wasted hours and they tied up your money for a while, all for absolutely nothing. Stay away from these lying thieves, there's a reason they've got a 1.4 rating.
Response from Care.comDec 8, 2022
Hello Tom, I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Care.com offers a variety of features to accommodate the needs of all our members. We've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010074 in your response.

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