Care.comReviews of care.com

Terrible. Wish I’d read these reviews before. Charging continues without notice. When you go online to try and close your account there’s no way to do this. And applicants all of very low quality. Do not use. Their reply below states that everything is made clear but it obviously isn’t - just look at the many other reviews making exactly the same complaint. Don’t touch this company.

Absolutely shocking customer service. I contacted them less than a week after paying for 3 months, I told them I want it cancelled, I was told my refund is being processed which did not come. I contacted them again and I was told their terms and conditions states no refunds. Why was this not the case before hand. Ridiculous!!! This is fraud. Care.com are stealing people’s money in broad daylight it’s shocking!!

this company is a scam. The fact that they are called care.com is so ridicoulos, as the last thing they do is actually care. They will sell you a subscription for one month for a higher price, but they will leave you subscribed. So if you try to cancel your subscription before your month is up, it will cancel the month you just paid for. And if you forgot to cancel it right at the end, well, to bad for you. They will keep billing you the higher rate. So since I knew this, i asked them to cancel my subscription without cancelling my paid month. 3 times I emailed them. No replay. The emails all went through. Then I forgot about it, as busy moms normally do and as care.com knows will happen. Of course, they kept billing. Asked for a refund once I discovered this. Sent my emails requesting this. Forget about it. They are a bunch of money hungry soul less ppl. Somebody should really come up with a competing company and just make the decision to be honest and kind and care about their customers and then perhaps care.com will finally go off and die. This is the last type of service that needs to be so careless and greedy. So so greedy.

refused to refund me offered to switch from 3-mo membership to 1-mo membership, then reneged impossible to remove my credit card! BEWARE (because they didn't warn me beforehand) -- any options offered before escalation to a supervisor become void -- supervisor's decision is "final"

I am a preschool director. When signing up as a service provider was assured we could indicate our service area and would only be charged for leads (families interested) within that area. We are being charged for people who are clearly beyond that area. I have had no success actually connecting with a person. Simply receive boiler plate emails. I wouldn't recommend it for any small business.

Absolutely horrible. I canceled a day before renewal. The app crashed twice and I finally got a screen that said I had successfully canceled and would remain Premium through the end of the current term. I verified it was the next day and year 2023. I believed I was canceled until the next morning where $155+ was withdrawn from my bank. I contacted the immediately and they said they had no record of my cancelation. The said they would refund a partial amount of $117 on 2/5. After not receiving it, I email again and they said it was already closed. I went to the site to email them again, and you can only email if you upgrade to Premium. Don't waste your money!

Everyone is saying the same thing. I know I cancelled and they kept charging me but never sent an invoice like they use to when i was actually aware of paying. No one you can get a hold of to talk to. big scam!

BEWARE…DO NOT USE THIS SERVICE! If there was a “zero” stars that is what I would choose. Care.com has been “sneaky” charging me for a premium monthly subscription for over a year. I know I cancelled my subscription within the first month of signing up but apparently they have “no record” of my cancellation. I have not logged into this account since I cancelled it back in 11/2021 and they did not contact me once to ask how they could help. They just kept charging me EVERY month. No email, no receipts, no confirmations that I had a membership. I just happened to notice it on my cc statement today. I contacted customer service through chat and they were NO help at all. They would not even share a customer service phone number with me so I could talk to someone.