Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,298 approved reviews, newest moderated first
Bella
Beware of the caregivers on that website. We hired a babysitter in Long Island New York, her name is Jheanelle, and she dropped our 5 months old baby. She was constantly on her phone with her airpods on and did not pay attention to my daughter. We spent 5 hours in the emergency room to have our baby checked. Please be mindful because people lie on their resume and I wouldn’t want anyone to experience this trauma with care.com caregivers.
Barnes
Who charges £30 a month to seek a cleaner No guarantee of success and little of an offering for what is a steep cost
Response from Care.comMar 22, 2023
Thank you for your feedback. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We can assure you that we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-013480 in your response. Thank you.
shirley H.
I have applied for at least 100 nanny/ babysitter jobs in the last year.. Received responses from less than half that I use the app to apply usually .updating my availability is next to impossible... App needs Alot of improvement!!
Helen M.
Would give zero stars if possible. Absolute scammers. Sighed up for a month of premium membership, BEWARE they keep taking you money! AVOID.
Esther
Ik had een abonnement genomen voor 1 maand (juli - augustus) maar het blijkt dat ze dit stilzwijgend hebben omgezet in een premium account. Ik blijk sinds september 2022 35 euro per maand te betalen. Ik heb hier nooit toestemming voor gegeven. Ik wil mijn geld terug! 7 x 35 euro = 245 euro. Ik wil 245 euro terug! En ik wil mijn abonnement per direct opzeggen! Ik ben heel erg boos! Dit kan echt niet. Contact met dit ‘bedrijf’ is niet mogelijk. Geen klantenservice niks. Wat erg dat jullie op deze maand geld van mensen hun rekening halen. Jullie moeten mij terugbetalen! Ik wil dat jullie mij zo snel mogelijk terugbetalen en bellen. En dit zo snel mogelijk in orde maken! Oplichters zijn jullie!
Zirak
Truly horrible customer service experience. 1. They continue to charge a monthly premium fee even though I had stopped it 2 months prior. When asking for a refund they simply flat out replied, even though they see the account had ZERO activity for 2+ months. As to the explanation why they cannot refund "it's in our terms and services". 2. The application is buggy. sending messages to potential caregivers it glitches and nothing is sent and everything typed is erased. They are charging $50/month for their platform and this is the outcome. Honestly, there are better platforms for seeking caregivers and better managed from a customer service standpoint. as for the caregiver, they've been great to deal with but they are also on multiple platforms so there is really no reason why anybody would want to use care.com.
Response from Care.comMar 10, 2023
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-013197 in your response.
Kim
I’ve been with care.com for years as a care giver. They have refused to allow me to put reviews on my profile, claiming that their review system is undergoing maintenance. Even though other friends of mine on Care.com are getting their reviews posted. I have been trying for nearly 4 months to get my three reviews posted and I’m not getting any help at all. I only get threatened that they will discontinue my subscription. I recently spent eight hours going back-and-forth via Facebook messenger trying to get help, because I was told that the only way to get their phone number and get real help was to cancel my subscription through Apple and pay directly with my credit card and then their phone number might show up on my credit card statement. This was the only way to get their phone number! I have never heard of anything like this before, Absolute incompetence!
customer
If I could give care.com a 0 I would. No one on the site actually wants to work. They force people to remain active who already have jobs which was a waste of my time and then the people left cannot commit to employment. One person told me they wanted full time hours then another that 3 days was too much they wanted to only work 2. The price is outrageous for what you actually get. I was less than one month in and wanted to cancel the entire thing. However they make it impossible to get a refund or cancel.
