Care.comReviews of care.com

I registered with Care.com at a time of desperation when I needed childcare. I Soon learned that I can only read received messages if I pay. So from three options (1 month, 3 months or 12 months) I chose to pay for one month. During that month I found that getting messages from unsuitable care providers and I emailed my dissatisfaction to customer service. I got a reply that well my profile might not say right information to attract suitable carers. Anyway I moved on and looked for childcare elsewhere. One month after care.com charged me again!!! Now I know it is in their T&Cs I small print that even if you choose to pay for one month, you will be charged monthly until you cancel. I contacted them right away when they charged me to ask for refund. I did not want to use the service, I was not happy with the experience first month and I had feeded that back to them. Despite many emails back and forth they are not refunding. Just because it is on their T&Cs. They are not going into a dialog and listening to me. They charged me my own money for a bad service. Dear Care.com if you reply to this comment saying, that you will pass this feedback on, may I ask who will you pass this on? It is an utterly disgraceful policy not to refund no matter what. It is unethical practise. Why so many 1 star rating? This is first time in my life I have to write such a terrible review. Update 27/04/2023 after my trustpilot review. Care.com responded with the same answer as to everybody else. I understand T&Cs and all but what if a person does not jotoce that and contacts you right away when they were unexpectedly charged, you punish them so harshly by not refunding. Really dissapointed.

I have been with care.com for quite a while but had stopped my premium membership as i was unable to work. After recovery i decided to go and pay for the premium membership, but to my astonishment my debit card kept on being refused by Care.com. When i contacted customer service I was basically told if you have no credit card, which a lot of people don't, me being one of them and that they don't accept debit cards. I have paid by debit card before. Not accepting debit cards is absolute discrimination against people who do not have credit cards and i am appalled by this. They have gone right down in my estimation over this. In response they asked me if i needed help to close my account. That tells me everything i need to know. Basically they don't care about the carers only about the money they can get. So it's goodbye from me.

I had two different sitters this week, and both were disappointing in two different ways. The first was not competent enough to handle two children (3 and 1) at once - she yelled at my daughter for being "too loud" during the baby's nap (we have had other babysitters - they comment on how well she stays quiet and respectful). Anytime I came out of my office (to use the bathroom, make the kids lunch, etc) she was texting or scrolling social media. By the end of the day, she sent the toddler back to my office because she couldn't handle the two of them! Then the next sitter was even worse. She took my kids out to the park several times (4 times) in one day - I found it strange but was glad they were getting out. My husband got home early and went to the park to meet them. Only to realize she had both kids sitting in the stroller for at least 20 minutes, bored and sad and hot, while she ignored them and played on her phone. The toddler was sitting in a pool of her own urine. I'm fairly confident the only requirement they have for these babysitters is a clear background check and a pulse. Absolutely do not expect a child care worker, just a warm body who can technically be present.

Tried to join to get housecleaning as I am disabled. Was canceled within an hour of joining without explanation. Upon requesting a reason, they only said they confirmed the deletion and do not give reasons. Only after encountering their weak thinking and shallowness did I become aware of their painfully low BBB rating. A very poor company with a deservedly poor reputation.

DO NOT USE THIS COMPANY. I HOPE THEY'RE A COMPANY THAT IS BE-FRIENDED BY OR PAYING TRUST PILOT TO GO EASY ON THEM AND DELETE THIS REVIEW! Signed up for Quarterly for $58 and change quarterly. They have been charging me monthly and claim that I cancelled after the billing cycle. So listen up! (Despite the fact that they are lying...) 1. Cancel and if not within certain timeframes, they kill your cancellation. Or claim it never happened. Yep, you have to cancel again. (Shady right?) 2. When you cancel before billing cycle, they use the same excuse. They should be shut down. 3. They have desperate people on there so best believe, I used Trust But Verify Clearances dot com to background check and you do not want to know some of the people on there. 4. One lady was on social security, did not tell us, left us high and dry after a few payments and then states she needed cash to continue. She just arrived to scam the client. 5. Another stated when it came time to pay her - after the fact she needed cash, or else. 6. Another had some sort of driver license that stated, Not For Vehicle Operation. 7. I had an investigation opened on the using this term on their transactions: POS - Point of Sale (so their bogus charges are not so questionable about the transaction) 8. I ALSO removed my credit card info. So how did they charge me again? They should be sued. By the way, POS means you are standing there swiping your card. If you've never been in a Care.com office, it's because they do transactions online, digitally, remotely. So why LIE and show POS? If you've used them you know it's true. This is how they will continue to rob you. I am getting major agencies involved. And here is my message to Care.com "You you'd have refunded me. Would have saved you from what you will be investigated about. I have the transactions and your POS name on there as the transaction type. Kinda, hard to do a POS transaction at 2am right? What? What happens when the person they're caring for needs to go to an appointment? Geez. Shady business right?

Awful company!! Was a member for a year, paid my membership. I applied for numerous local jobs and didn't receive 1 -not 1 reply. A friend Of a friend said when she was looking for a carer all they sent her in emails regarding members was "certain people " with no qualifications said she never seen my profile advertised. Very strange 🤔 # AVOID AT ALL COSTS # PLENTY OF OTHER HONEST SITES.

I started a premium subscription in 2015 when I was taking care of my mother. I no longer need the premium subscription. The one year subscription was renewed 2 weeks ago. When I reviewed my credit card bill, I saw the charge and I took steps to cancel the subscription. Care.com does not make it easy for you to cancel the subscription and they do not issue refunds when you cancel the subscription. Care.com does not have a person you can talk to on their support line. It is difficult to communicate with the company. If you cancel a subscription you should be able to get a refund. I will not be using the service again. I do not recommend this company. They do not demonstrate good customer service.

As many people already stated, this company is a scam. They don't provide any real service and the caregivers that are listed on their website are always unavailable/unattainable. A year ago, I had hired a caregiver and most of the time she wouldn't show up for work. Thank goodness I had an option to work from home. They don't allow phone calls but they charge $40 a month for no assistance.