Care.comReviews of care.com

I would give zero stars if I could. I wasn't aware of a quarterly membership I was paying. So far already paid over $400. I did not even login for a whole year. So obviously I wasn't using any of thier services. When I try reaching their leadership explaining my case, they jsut sent me an email from the 'care supervisor' saying they cannot help me. They never gave me a number I can call and talk to some representative. This is a money sucking company. stay away from them!

I signed up for a month to (unsuccessfully) find a babysitter, only to discover 3 months later I had been auto-subscribed to a membership that I was not informed of. I never received email confirmation that I was signing up to a membership and did not receive any email notification that money was being debited from my account on a monthly basis. It was pure luck I noticed the money was being debited from my account. When I tried to complain and get my money back for the 2 months for which I had not used the service I was informed I was 'ineligible'. When I replied asking how I was ineligible, my communication was met with silence. DO NOT USE THIS COMPANY. They will take money from your account without authorisation. Then stop replying when it suits them.

It's a scam. I wish I'd read the reviews on this site before using this company but I thought it was quite safe just to spend £29 to hopefully find someone to feed my animals at Christmas (unsuccessfully). I took out a 1 month subscription in early December for this. The company kept my card details and have used it to take monthly payments of £29.00 since then without sending prior notice of this each month or any receipts (this is April so 4 x £29 taken). I only noticed because I checked my account - it could have gone on a lot longer. I've only managed to contact a little chat box, and now an email and they've sent what I think is a standard reply to everyone who they've scammed in this way. They won't refund the extra £116 money taken without my permission. Please see the company's note on 28 March in response to another poor review. They are apparently working on their refund policy!!!! Note added later - their response below is waffle. They give the impression that a customer is signing up for one month with one payment and they then take further payments, using the customer's bank card, each month without notifying the customer before each payment is taken, or sending a receipt. This is deceptive regardless of what they have written below. So far, although I've told them to close my account, they've kept it open but no longer as a 'premium account'. As this could mean they are refusing to delete my bank card details from their records and might start up taking payments again without notifying me I'm going to have to put a stop on my bank card.

Awful company that scams you out of your money. They will not approve my background check even though I submitted it 2 weeks ago. Waste of $20 and time. Obviously they just like to steal money because I’ve seen multiple reviews that say that care.com did the same thing to them. Im tired of wasting my money on these piece of 💩 apps that try to scam poor people out of their money. Thanks for utter complete lack of respect for people care.com. You should change your name to wedontcare.com it would be more fitting.

Sadly no joy in finding a carer for my father in law. That's not the problem. The problem is, despite believing I'd signed up for a 1 month subscription to their premium service, on no, they auto renewed without any warning and I now cannot find a email of phone number to contact them. Access to my account is compromised because I immediately downgraded to prevent further auto renewal. Seems that despite paying 2 months subscriptions I cannot access billing information to see their contact details. Hmmmm seems deliberately obtrusive to me. So don't use Care.com unless you want to be ripped off.

Was going to go with them 2022 but with all they required, which I was very uncomfortable giving out, I canceled. I was promised a refund. as i Never talked to them again, it lead me to believe that we had parted ways. Now they charged me 43+ in February and March and 129+ in April and I have no contact or business listed with them. All they have listed is name. Also where my business name is it has this center is not accepting request at this time. Why would I be paying 200+ to say that? UPDATE: the rep who promised to look into this never called back as promised. Also have a message from Care.com that stated THAT ONE (meaning my email) IS A BASIC ACCOUNT SEEKING CARE WITH NO BILLING!" Which by law they can not charge for! My bank is backing me. Will keep updated. Update! Care.com can not access my account. They said to call. I did and no call back.

Leaving another review for Care.com..shared my honest experience with them (which was terrible) and they flagged my review, trying to get it taken down. I showed screenshot evidence that what I said was true and Trustpilot kept the review up, thanks! Honestly Care.com is just going to keep making things worse for themselves the more they try to silence unhappy customers lol it’s just bringing more and more negative attention to them😊

Most eternity employees who answered all my questions. I need them in for me of ways I could find new updated information.