Care.comReviews of care.com

Charged me for a subscription I don’t even have anymore! And used a completely different card than the one I even used for the purchase that I had canceled over a year ago.

Never use their service. This guys are not trust worthy and I don't think its nice hiring a caregiver from them since they care.com are liars and thieves. Their website is so misleading. Do not use their service

System wouldn’t approve my account saying my name wasn’t real, but it is correct. Contacted customer service and they couldn’t fix it and said had to raise and said it would take days to address but no timeframe was available. Asked to cancel my account and be refunded as I had set it up the day before and no service provided given system not approving my account, customer service couldn’t help me with that either and then ended communication. Have been charged, can’t use my account, customer service can’t help me so feeling scammed and ripped off. I genuinely need a nanny and had been recommended the site as a good option, sadly experience has been terrible. Ended up using Juggle street instead which is far better to use with great customer service. Will be raising a chargeback with my credit card provider and reporting to Fair Trading in Australia.

Terrible company. About 75% of the nannies we scheduled an interview or offered a job flaked on us. Also when I tried to cancel my subscription on the renewal date they refused to cancel the charge. And said I had to pay for the next month. In response to care.com replay. Why would I bother? I already called your customer help when I had a problem and they refused to do anything about it, claiming policy is policy.

how did I contact customer service with a question NOT AN ISSUE but question they somehow DELETED my account of 4 yours so i can establish a new one NO ONE asked me IF i wanted my account closed. no one allowed me to decide for myself. do not recommend will not be using the site again. basically if you violate no rules or their policies contact customer service they will close your account-da fu….! how is that professionalism??

I have had a membership and am very sad to have spend so much money on the platform. I did see that the profiles were real, yet as I think the platform is not popular, not a lot of the people reacted. I would recommend the owners to rethink their business model and 1/ charge less money (35 euro is very very expensive if I see and hear the success rate) 2/ ensure you engage your user database so the results are better and you have happy instead of angry customers and 3/ update and change your website into an app with integrated features. Clearly the website is not very user friendly and as engagement is very low, traffic must be as well. If you do none of the above, I recommend you stop your business and find other ways to correctly help people and earn money

Care.com has gone downhill. I paid the monthly payment, and tried to apply for jobs, well my public page kept saying I was located in a state I wasn’t, but my address listed on my account section visible only by me was where I lived, so people from a different state kept contacting me. I contacted customer service and they don’t care. Auto generated email, and when I would go to edit it the page kept going back to this state I don’t reside in. People wrote reviews for me about 3 different people, the website posted one and then deleted it, and never posted the others. They also charged me but didn’t run the background check within the time frame they said they would but they have no issue taking your money. Seems to me they offer a lot of scam jobs now, and get a refund from them? Never they rather shut the website down before they refund you for their terrible website. I hope you guys go bankrupt soon.

The app was changed since last time I used it a couple of years ago. Now apparently you have to pre-pay for a nanny that care.com decided to pick for your child?? This is ridiculous. Caring for kids is not the same as booking a table! Whoever came up with this idea never had kids! I will never ever use care.com again. I hope this company bankrupts.