Care.comReviews of care.com

Response from Care.comSep 8, 2023

I'm truly sorry to hear that your experience with our website didn't meet your expectations Kat. I'm here to assist you with your account, and help in any way I can. You can easily get in touch with us through our 'Contact Us' link at help.care.com. If you're unable to log in, no worries – you can reach us via Facebook Messenger as well. To streamline communication, I've also submitted a request for your contact information through Trustpilot. If you prefer to respond to that request, I will follow up with you that way. When you reply, kindly include Reference Number REV-016913. We're committed to helping resolve any issues you may have and ensuring a better experience for you.

Response from Care.comSep 11, 2023

Thank you for your feedback, Jenny. We're sorry to hear you have been getting charged after you feel you cancelled your account. We have sent you an email requesting some additional information to facilitate a more thorough investigation. This will help us ensure that your subscription cancellation has been successfully processed and verify whether there are any multiple accounts associated with your profile. If you wish, you can also anytime reach out to us through our contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016898 when you message. Thank you.

Response from Care.comDec 29, 2023

Hi Sandi, I'm sorry you had trouble reaching us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016897 with your message.

Response from Care.comSep 5, 2023

Hi Carol, we sent you a request for more information so we can look into and address this issue (please note that the request for information language is created by Trustpilot and unable to be modified). If you are able to share the email address you used to sign up, we would be happy to investigate this. Thank you, The Care Safety Team

Response from Care.comSep 11, 2023

Vielen Dank für Ihr Feedback, Christiane. Es tut uns leid zu hören, dass Ihnen erneut ein Betrag abgebucht wurde, obwohl Sie Ihren Angaben nach bereits gekündigt haben. Bitte setzen Sie sich direkt mit uns in Verbindung, damit wir den Sachverhalt überprüfen und sicherstellen können, dass Ihre Kündigung erfolgreich vorgenommen wurde und es keine weiteren Accounts von Ihnen gibt. Sie erreichen uns über das Kontaktformular auf unserem Hilfe-Center oder den Facebook Messenger. Bitte geben Sie bei der Kontaktaufnahme auch Ihre Referenz-Nummer REV-016863 mit an. Vielen Dank.

Response from Care.comMar 28, 2024

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include REV-016857 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comDec 29, 2023

Hi Oscar, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-016848 when you message.

Response from Care.comSep 6, 2023

Tak for din feedback, Lissy! Vi er kede af at høre, at du har problemer med at få adgang til din Care.com-konto. Vi har sendt dig en e-mail på dansk. Vi håber, det hjælper! Hos Care.com er vi stolte af at være en global virksomhed. Vi har Member Care-teams placeret i flere forskellige lande. Vi vil med glæde hjælpe dig med eventuelle spørgsmål eller bekymringer, du måtte have. Hvis du gerne vil diskutere yderligere, kan du kontakte os via kontakt os-linket på help.care.com eller via Facebook Messenger. Angiv venligst referencenummer REV-016844, når du sender en besked. Mange tak!