Care.comReviews of care.com

Helped a family and never got paid. Tomorrow will make a week, there’s no number for me to contact care.com only email and I emailed them still no answer. Never again!

They bill in advance and they bill quarterly. They DO NOT reach out prior to billing. If you are billed for an upcoming quarter, let's say on Sept 1st covering you until December, they WILL not refund your money. You just get to sit with that membership you no longer need for months. So people busy enough to need to hire help are being taken advantage of by a company claiming to help. Simple solution...billing reminder email and/or offer refunds. Their response...they don't care!

If I could give no stars I would. I subscribed and they have still not approved my profile. Its been 45 days and they just keep saying they have sent it to the IT department and do not have answers as to why it is taking so long. In the meantime I have missed out on jobs and my membership is worthless. They will not give me a refund and this is their fault not mine. Horrible customer service. I have been charged for 2 months and not been able to apply for jobs. I will never use their service again.

I would give a O if I could. I needed a next day cleaner. It says this is possible, I paid for a premium because it says its the only way to get a person. All cleaners that responded said they could take up to 24 hrs to respond, which means I would have no one for today. I asked for a refund and they said I could not get a refund and they canceled my subscription so I cant use it for the month they wont refund me for??????????? Discombobulating, also the web site is challenging, there are multiple places they show cleaners and dont explain how to get someone.

I had a random booking show up with a caregiver. I was notified less than 24 hrs before the booking and they charged me $20 for canceling with less than 24 hrs notice. It happened again the next week. I went to customer service and was placed with someone named Mark. I spent an hour explaining to him I never placed a job for the date specified, and during that hour the website created the jobs that weren't listed before I called in. They literally created the jobs while I was complaining about them. Super illegal and unethical.

Just another scam company that hides information and applies random add-ons without permission. They refused a refund after I contacted them within minutes of receiving the email confirmation for things I did not sign up for, including a plan that is longer than I signed up for and that include some add-on that I don't know anything about. I've filed a BBB complaint, which appears to be an exceptionally common occurrence for this scam company.

I was unable to cancel subscription online and could not obtain any help from company. I would definitely avoid.

This is a horrible app for caregivers. Most of the job postings are from people who didn’t pay for a subscription, so they can’t message you back if you apply. If someone gets upset with you, anyone can post a bad review and it won’t get taken down unless they do it themselves. You cannot contact care.com to get it removed even if it’s slanderous or lies. Sometimes you can find a good job, but there is a lot of room for things to go wrong. There is no protection for the care givers.