Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Mitch T.
Chesenia A. is a great care provider. I would not hesitate to recommend her to a friend or have her care for my mother ... which she did with fantastic skills and kindness.
Response from Care.comMar 14, 2024
That’s so great to hear you love your experience with the site! Thanks for sharing!
Sally T.
I created a profile, created a job listing (caregiver for my mother), and then waited. Within 24 hours I had 8 applicants. Which I cannot view without paying them $38.95 for one month. That is wrong. At no point during any of the prior activities did that little tidbit of (kind of important) information present itself. I don't fault them for trying to make money. I don't fault them for their price, tho in my opinion that is robbery. I'm angry because I spent a lot of time creating the listing and then wasted time waiting for applicants when I could have been actively finding someone for my mother. With an honest company that doesn't charge $38.95 to view an application. In a sneak attack.
Response from Care.comMar 12, 2024
Hi Sally, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Louise
Please do not use these people. They automatically renew your subscription and the first you know about it will be when money is taken out your account. It looked great when I first went online, I thought I’d have plenty of home helps for an elderly couple to choose from. Unfortunately you have to join their “premium” service before you can contact anyone and once I paid discovered there were only two that were in my locality, the first said she’d given up a long time ago and the second never replied at all. It is a scam to take your money. Customer service is diabolical and just about impossible to find a way to contact them. I can’t even delete my account. I’m going to contact my bank to see if I can claim back the automatic renewal they have just taken. Should be called care.CON not .com
Response from Care.comFeb 20, 2024
Thank you for your feedback, Louise. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further or if you need help with your account and search, you can anytime contact us via email, through the contact us link at help.care or via Facebook Messenger. We have a very experienced Customer Service department that is more than happy to assist you with any questions or concerns you may have. Thank you.
Maranatha M.
I made an account, than tried to login to it but it said that my ssn number was not correct, which was ridiculous! I tried getting ahold of them to see what was going on, but it was an absolute joke! All you ever got was automatic responses or none at all concerning what my problem was. DO NOT RECOMMEND! It seems like some people make it work, but why do so many of us have trouble!? They have TERRIBLE customer service, or the lack there of!!
Response from Care.comMar 14, 2024
Hi, Maranatha I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020192 with your message.
Niki W.
We were very happy with our sitter Almee. She arrived on time and was very attentive to our children. We felt as though they were in very good hands. She cared about our family rules and checked in with us. Highly recommend.
Response from Care.comMar 18, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
G J.
You billed me for Background Check and I didnt want it and I could find no way to call or email you.
Response from Care.comMar 14, 2024
I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020194 with your message.
Sandra B.
She was amazing! My son loved her and we will definitely ask her again
Response from Care.comMar 21, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Cheryl G.
This company is a scam! Do not use! I paid the membership fee, then requested care for my Dad. No one ever answered my requests. I did a membership dispute on my credit card. The company lied and said I used their services. I had no way to prove I didn't use their services. I did not get my membership fee back.
Response from Care.comMar 26, 2024
I'm sorry to hear you did not have a positive experience on the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020198 with your message.
