Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Will D.
Feb 22, 2024
Don’t get in to this site,everything is…fake and scammer
Don’t get in to this site,everything is fake.No response from the customer in my 3 mnths subscription.All leads are fake,you’ll notice that there is almost 200 applicant applying in one client and they keep posting over and over again.This is not the kind of site that i know 15 years ago.should ban this site
Response from Care.comMar 6, 2024
Hi Wil, I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you need assistance please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-020173 in your response.
MICHAEL H.
Feb 22, 2024
I needed a ride for medical treatment…
I needed a ride for medical treatment and it couldn’t have been easier. No worries, it’s great and will ease your concerns.
Response from Care.comMar 14, 2024
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Les S.
Feb 22, 2024
A comprehensive list of potential caregivers was obtained almost immediately.
A comprehensive list of potential caregivers was provided. Within a few hours of posting our listing, several potential caregivers answered the ad. From that group, we were able to choose someone who meets our needs exactly.
Response from Care.comMay 29, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Andrea
Feb 21, 2024
Convenient, fast, safe
I was able to customize my job offer for a personal assistant and get multiple applications in a short, convenient period of time. I appreciated the background check and other safety features.
Response from Care.comMar 14, 2024
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Theresa F.
Feb 21, 2024
Do Not Invest In this!
As a business owner I invested in this service and it's basically a huge scam. The leads they provide are fake leads, when we follow up, we NEVER reach a customer. Do not invest in this, there is no contact number or customer service. Impossible to reach a person!
Response from Care.comMar 6, 2024
Hi Theresa, , I can assure you that the leads on our site are real and we've had many happy members make great connections using our service. If you need assistance please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-020173 in your response
Colleen V.
Feb 21, 2024
Malika was a true professional
Malika was a true professional. She showed up on time, was respectful and friendly. She demonstrated her knowledge about dogs and our dog Niles really enjoyed his walk and time with her. She is going to be a new friend for all of us.
Response from Care.comMar 21, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
justin
Feb 21, 2024
Customer service is a joke
Customer service is a joke - my caregiver wasnt responding to me. This was prior to a weekend away to watch our dogs. customer service didnt care, i spent 90 minutes trying to get a backup caregiver to no avail. Avoid like the plague
Response from Care.comMar 6, 2024
Hi Justin, I'm sorry to hear you did not have a positive experience on the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020179 with your message.
Lisa S.
Feb 20, 2024
Casandra was amazing!!!
Casandra was amazing!!!
Response from Care.comMar 14, 2024
That’s so great to hear you love your experience with the site! Thanks for sharing!

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Don’t get in to this site,everything is…fake and scammer

I needed a ride for medical treatment…

A comprehensive list of potential caregivers was obtained almost immediately.

Convenient, fast, safe

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About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Don’t get in to this site,everything is…fake and scammer

I needed a ride for medical treatment…

A comprehensive list of potential caregivers was obtained almost immediately.

Convenient, fast, safe

Do Not Invest In this!

Malika was a true professional

Customer service is a joke

Casandra was amazing!!!