Hannah J.
Hard to Cancel Auto Payments
On my account where I was the babysitter - I got charged for my yearly subscription longer than I wanted to, for 3 years - my fault, I guess, but they don't make the process of cancelling easy. Worse - on my account where I was looking for care for my baby at one point - I kept getting charged MONTHLY $39 for 9 months, when I only needed it for the first month. Again, I suppose this is partially my fault, but they make it VERY HARD to cancel subscriptions/delete profiles. It's very upsetting. AND they don't have a customer service number to call unless you are a Premium member, which I am only Basic.



