Care.comReviews of care.com

Found a good caretaker very quickly. Would use this platform again

I paid for 1 month but didn't realise that I would be charged for future months without prior warning. I am attempting to claim back the extra £25. Care.com refused to refund despite contacting them within minutes of the additional automatic payment that I wasn't previously aware of. I am attempting to claim back through PayPal. We did find 1 person but all of the others in our area were not suitable. Some didn't seem to actually want to work. Maybe they just need to pretend to want a job to claim benefits?

It was easy to use and she arrived on time. Very friendly

Caretaker was able to accommodate an extra day due to travel issues

Set up an account for elderly care but couldn’t find out basic information on how the contacting worked. Tried to contact them to find out but never got a reply and couldn’t narrow down the carers to local area so useless. What’s worst is I can’t delete my account or delete the person information only close the job so it’s there in their website forever! Useless!! Will never use again. Will never recommend.

Care.com is great I have been with them for two years. I have found many clients and I am very happy with them. Also their customer service is on point.

I love care for the fact of getting housekeeping leads. I have been using care for about 10 years amd it has helped me out alot. The part i dislike is their corporate operations. The way of contacting care is frustrating. On the chat, they are automated responses and agents are programed to say certains lines and comments. If you email, you NEVER receive a confirmation email or even get an email in return! The fact that there is no customer service number can really be frustrating for when you have account issues. The app also lacks and doesnt upload or update properly

Only one out of the four interested caregivers showed up for our family interview. The workers do not seem very dependable.