Care.comReviews of care.com

Force you to sign up to their subscription to even see received messages and the messages are all sponsored and not relevant for you anyway! Tried to get a refund as I did not want to use the service after 1 hour but they would not help at all. Save yourself the time and money and do NOT join this service

SCAM WEBSITE! Don't get any membership, all the so called users are bots created by them. :) You can scan the website and all are similar, IP from where it is posted, everything. :)

I had several people contact me. A couple said they could come Tuesday but when I asked what time I didn’t get a response. I even marked one as hired but no one came on Tuesday. I started a new job request for Friday. Also I tried to arrange pet care and it said I had to put in my credit card information to post the job. After this experience I’m not sure if the 3 month subscription is worth it

Very easy to use and helpful tool for finding matches for specific job requirements. As an IT/OT professional with experience building web apps, would highly recommend this site to my colleges

This provider is an complete scsm and fraud. Took a memebership payment. Asked me to do a background check, since they there is a available position. They used to card details to transfer over £ 200.00. And trying to take more. I have made a fraud actio complaints on them. They going to be investigated. Also i am informing companies house and ombudsmen service. With all the evidence. Sad thing is these groups are using sick and elderly people situation to cheat.

No way to contact customer support - am a premium member, and just canceled the premium option so it doesn't autorenew, but am still premium for the next 2.5 months. couldn't find a way to contact support before downgrading either. Messaged 20+ "caregivers" and got very few responses - not sure most of the listings are even active (I only subscribed because there appeared to be so many listing options). Want a refund, but of course no way of contacting customer support....

I am posting the review I sent to the BBB but will be sending over experience to all consumer bureaus and appropriate attorney generals. I believe that CARE.com COULD be participating in illegal activity. Some may call it a scam. I believe the only way they make money is off reoccurring charges from customers that do not actually use their service. They do not send out reminders or receipts of charges and they make it very difficult to cancel. Check your bank statements. I am making sure all the proper authorities know about my experience and the experience of others. Check BBB and you will see there are MANY other users with my exact experience. Especially the experience of being logged out when trying to cancel. That ended up costing me $311.00 over the course of several months. Be very very careful. Original review: This business charged my account monthly from July 2023 to February 2024. Throughout this time I was inactive in the account. I had posted no new jobs or hired any care professionals. I quickly realized Care.com wasn’t for me when I signed up so I decided to cancel after the first month. I remember clearly that after I clicked “Cancel membership”, it logged me out of the account. I took this as a sign that the membership had been canceled. But nope, it continued to charge me $38.95 a month. A charge I didn’t realize until many months later. I was shocked when I found the mistake and immediately went to try and cancel again. Sure enough, it did the same thing. It logged me out. I logged back in and canceled again and it logged me back out. I repeated this two more times. I had to actually chat with a Care.com customer service rep to actually cancel the membership manually. It was already hard enough to find the place on the website where you can actually cancel. Then when you do, it logs you out. I find it deceitful and amoral Ultimately Care.com has their terms of service written in an ironclad way that they don’t have to refund money, ever. But on top of that they make it intentionally difficult to cancel their service by burying their “cancel membership” button and logging users out of their accounts when they actually do try and cancel. I want my money refunded or I will be taking my complaint to the State of Tennessee Consumer Protection and the Federal Bureau of Consumer Protection. I will file with BBB for now and await a response but I am fully prepared to take this matter further. Thank you.

My dogsitters was AMAZING, however the website was not user friendly!!