Care.comReviews of care.com

Care made it so easy to find a person that was closer to our area and is kind and reliable. I really appreciate the system and how devoted you all are to offer the best quality data base for people who offer services in NYC. Thank you!

Alexis is an excellent pet sitter. She arrived on time too ! We had a very nice experience.

Terrible service, both sides - looking for staff and people looking for jobs. Only positive reviews are from the USA.

I've been getting the runaround from Care.com for several days now about a "new policy" they have essentially not allowing people with feeding tubes to use the site but they haven't updated their terms of service to reflect that and are refusing to refund me despite now having a policy that prohibits me from using their service. I signed up for a 3 month plan after reviewing their terms of service and not seeing anything banning feeding tubes, posted an ad (stating it was for a child with a feeding tube), and the ad was approved and active for several weeks. It expired but when I went to repost it it was rejected. I chatted with a representative who quoted a policy that states Care.com does not allow for "medical care" things like feeding tubes, trachs, IVs, etc. and my previous ad had been accidentally approved. They refused to refund my money even though I can't use their service because they have a "no refunds" policy although this clearly should be an exception. I found out later after chatting with another representative that this is a "new policy" and so their terms of service and guidelines have not been updated with this information yet! So I had no way of knowing when I signed up that I couldn't use their service. Their reps are also giving me contradictory statements, one claimed that although you can't say "feeding tube" in the posting you can message those details to a caregiver privately. How does that make any sense? I want to be upfront with the caregivers so I don't waste my time with people who are not wanting to learn how to care for someone with a feeding tube. Not to mention I don't appreciate being told to lie in my ad as a workaround for their own policy. They are now telling me they are escalating my case to supervisors but so far after 3 chats and an email inquiry nobody is responding back to me. I see on their Trust Pilot reviews that we're not the only feeding tube family going through this with them right now. It is deplorable to change a policy without updating your posted terms of service and then deny refunds to those no longer able to use your site. The fact that the families affected are special needs families makes this particularly disgusting. I will continue to pursue my refund and escalate the issue. I hope with this review no more special needs families will unknowingly waste their money on this business. Update: I received a response and a refund from Care.com after filing a complaint with the Better Business Bureau. I hope they will update their guidelines to reflect their new policy of not allowing feeding tubes immediately so other special needs families don't unknowingly purchase a subscription they can't use. I also hope they start issuing refunds to affected families without all the unnecessary hassle that I encountered.

Your caregivers aren't reliable and fail to respond

Adrienne did a wonderful job taking care of my Kitties, April 8 - April 10th. This was the second time that she has taken care of them. Both times she accepted my request with short notice. This, the second time after the first respondent didn’t work out. She fed the cats in a timely manner and kept their litter boxes and areas clean. She also sent me pictures of my babies which pleased me immensely. I would highly recommend Adrienne to take care of your precious pets. I hope that she will be available the next time/every time I need someone to take care of my babies. Thank you Adrienne, you’re the best!

The "book now" feature is a hot mess that doesn't work, and the way that the jobs feature communicates with providers is confusing and makes no sense to anyone. It's intrusive and makes communication with providers--ostensibly the entire point of this site--difficult, awkward, and confusing. I will be using it as little as possible in future and telling people I know to stay away.

The app has many issues. you can’t delete old unread messages, or even just mark them as read. So there is always a red dot showing you have new messages, even when you don’t. I tried on the app and desktop site, I had to contact support and wait 15 minutes to have them delete them for me, they agreed that’s the only way. There’s also no way to save jobs to go back and apply to them. I’ve applied to around 30 jobs now and heard back from maybe 4 or 5 families. There is also a huge range in pay for some families (like $16-$25 an hour.) they should expect to pay more than a daycare for a private nanny, especially if the family is expecting flexibility in their schedule. It’s also interesting that I have to pay $15 for a background check that was never actually done, it just proves to families we have to pay to use the site. Most of my childcare friends no longer use care.com, Facebook and Nextdoor is much easier and better designed for communication.