Care A.
Be aware of auto-renewal
Be aware of auto-renewal for premium members. This company doesn't have a large database of caregivers in my area (Toronto, Canada), their site is not that user friendly (e.g. worker area not available) and workers are questionable - one applied asking if I could do cash as he didn't have a work permit. As for billing, I cancelled on the last day of my service and discovered I had already been charged for the next month. Went in circles trying to find contact info and two emails received by mailboxes not monitored. Tip - use the Chat feature during business hours to reach someone right away.
Response from Care.comApr 17, 2024
Thank you for your feedback. We're sorry to hear that your search hasn’t gone as well as you’d hoped and that you were not aware that our memberships automatically auto renew unless cancelled prior to the end of the current subscription period. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on their credit card statement. We've already sent you an email and we hope that it proves helpful. If you have any further questions or concerns, please feel free to contact us through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021202 when you message. Thank you.