Nicole Borem S.
Booking
Found a sitter last minute
Response from Care.comApr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Nicole Borem S.
Found a sitter last minute
Response from Care.comApr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Brandon M.
Lisa is amazing with our daughter! She helped her study for 3 tests. Lisa played with our puppy and made sure our daughter was bathed and in the bed on a school night. She’s so calm and sweet. We will keep using her services.
Response from Care.comApr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Jean C.
Directions for using the site were clear and concise.
Response from Care.comApr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Sam Y.
I don’t understand how care works. Do I pay the housekeeper directly? So many unanswered questions how can I possibly rate it.
Response from Care.comApr 30, 2024
Hi Sam, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-021155 when you message.
Betsy E.
I'm new here. Still observing. Is okay
Response from Care.comMay 24, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Dr. S.
As far as the overall Site, I rate it a ZERO. It is totally MISLEADING and PURPOSELY set up to TAKE ONE’S MONEY (before service is provided). It FORCES you to pay so they can contact the “sitters of interest” and makes it very DIFFICULT TO CANCEL, I attempted to cancel within seconds of noticing they charged my card for 12MONTHS (PREMIUM) and it took me approximately16 minutes of searching the web to find out how to to CANCEL (WITHOUT EVER USING THEIR SERVICE). After I found the CANCELLATION MEMBERSHIP. In settings, they replied with an e-mail that it will cancel in 12 months. I only needed a sitter for a few hours (emergency dental).
Response from Care.comApr 16, 2024
I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-021148 with your message.
Tw
your service is a total scam. You present that the caregivers have completed background checks, then charge for those background checks. You dont tell customers that you have to prepay for the services before the work is done, and that the customer doesn't get to interview or screen the selected caregivers before you charge my credit card. Then you post all over the website several times that you bear no responsibility for the caregivers. So you're a broker? Total scam.
Response from Care.comApr 16, 2024
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. If you need assistance please reach out via our Help Center contact us link https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021136
Carolyn P.
Found 2 perfect caregivers using care.com. Easy site to use and I would definitely use them again if the need arises.
Response from Care.comMay 23, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!