Care.comReviews of care.com

Ava was great and my daughter had a great time with her. We’ll definitely book again

My experience has been awful with Care. I spoke to a lot of potential babysitters. I had multiple babysitters not show up to interview with me after setting a date and time. Those babysitters never contacted me to cancel, apologize, or show their disinterest in the job. I had a lot of babysitters not want to interview and instead expected me to just leave my kids with them without ever having met them. I saw a handful of babysitters who messaged me to apply for the job, I responded, and then they read the message, but never replied. I got two babysitters to actually interview with me and show up. One was amazing. Unfortunately, she is a college student who is returning home for the time I need a babysitter. The other babysitter I interviewed was great in the interview and said she couldn’t wait to start working for us. After our interview, I messaged her some dates and she never responded to me. I still haven’t heard from her. The whole experience has been very discouraging. I have poured a ton of energy, time, and money into trying to find a babysitter, and we still don’t have one.

Too expensive. You go through the whole process to post a job, at no point does it say how much you have to pay to access replies. You can't even see availability or qualifications without paying £25. I understand that they don't want to divulge contact info without paying the membership fee, but we should be able to at least see if the replies are from qualified and relevant posters, and view the (limited) profiles without paying. Should have been transparent upfront!!

In summary, my wife created an account for us to find a cleaner, and she purchased a monthly plan (for $38.95) + unlimited backgrounds (for $20) on 4/12/2024. Fast forward a week, and we were about to hire a cleaner, but I wanted her to pass a criminal background test first. My wife tried to do it since the profile was under her name, but she couldn't do it because ID.me (their background provider) had to verify our identity first. That was not a problem because I logged in and updated her profile with my full name, address, etc. At that point, I tried to pass their verification process because I have an ID.me profile, and it came back as invalid (or something like that because it wasn't matching the original name)! At that point, I decided to contact their customer service to resolve the issue (update the profile with my info, so I can go ahead and try it again). But the representative was rude and told me that there was nothing he could do to change that and that we had to sign up all over again under my name + pay again! Needless to say, I got pretty upset and told them that I would be disputing the charges with my CC because they had failed to provide me the service I signed up for, and they went ahead and terminated my account on top of it! Here is the message they sent to us: From: Care.com Hi XXXXX, Thank you for using Care.com, but we’re not able to continue your membership. This is your reference ID: d3265d50-3. Starting today, your account is closed. At this point, I don't care about getting a housekeeper from them, but I do want everyone to know that the company's customer service is awful; plus, when you call the number that appears on your CC (in this case the number is 415.748.5922), you realize that it is a Google phone number and not even an actual phone number!!! Stay away...

The sitter was not vetted, they were on the phone the whole time and not at all engaging with children

Enjoyed quick responses for the job. Found a person with good qualifications and work ethic.

Care.com was used only 1 time in Yuma Arizona. My adult son called and cancelled his free trial, and my (his mother's) credit card has been charged month after month for 13 months. When I looked at my statement I thought that CCI charge was for Care Credit, a payment I was making for eye surgery. NOW... CCI is not wanting to credit me back the over $590.00 in charges... I find that totally fraudulent, poor customer service, and down right thievery ! The rep I talked to said , we'll escalate it... and week over week pass... nothing... Yesterday I find out they just denied my request outright. That is NOT right. I will be filing a complaint with the Federal State Fraudulent agency and the Better Business Bureau if I can not get this cleared up now.... Tell me who to reach out to that can help me ??????? My son cancelled after the trial period and they relocated for work to WI. No additional charges should have incurred on my card requesting full refund. **Update 5/12/24 still waiting on resolution for this issue.

100% scam. Paid $179 for membership because the wife and I was in a pinch for a sitter. Found a sitter, then they charged me $130 for the sitter. I accepted, because we were in a pinch. Sitter message us back and forth and we were all set. 10 minutes before the sitter arrived, Care.com suspended my account for “Community Violation” with no other explanation and no phone number to call. Thank God the sitter still showed up. After talking with the sitter, Care.com only was paying her $75.00. We paid her a $100.00. Had to call my credit card company and Apple and file a fraud report to get our money back.