Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Ana Gabriela H.
Jun 17, 2024
APP FICTICIA!! LADRONES
Acabo de suscribirme y ni siquiera me permite descargar la app en el país en donde me encuentro, intente cancelar la suscripción pero ya ni siquiera me deja entrar al perfil que cree. Esta app es ficticia para robar únicamente a sus usuarios ya que estará llegando el recargo de 10usd mensuales. Son unos rateros!!! NO CAIGAN
Response from Care.comJun 21, 2024
Gracias por su feedback, Ana Gabriela. Estaremos encantados de ayudarle si desea comunicarse con nosotros a través de nuestro Centro de Ayuda https://help.care.com/s/contactus o por Facebook Messenger. Por favor, incluya el número de referencia REV-022341 cuando envíe un mensaje. Muchas gracias.
Natascha
Jun 17, 2024
excellent care
Great care!! definitely a re book so sweet and caring went out her way to provide excellent care
Response from Care.comJun 17, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Garrett
Jun 16, 2024
Something to change
I need to find a care job and had over 25 reviews and got off it awhile and you hadn't saved my profile for when I rejoined. I'm sure people go on and off of it all the time and it was horrible to ask the five people I'm petsitting for now to rewrite their reviews of me. It's irritating and I'm sure they got annoyed with me.
Response from Care.comJun 21, 2024
We appreciate your review. We'll be sure to share your feedback with our management team. In the future when you are taking a break, you're able to pause your account instead of closing it to retain your information.
Kelly R.
Jun 16, 2024
I accidentally hit “book”
I accidentally hit “book”. I have not hired anyone yet. Please disregard my mistake. Thanks!
Response from Care.comJun 17, 2024
Hi Kelly, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Barbara S.
Jun 16, 2024
I have not received any…
I have not received any referrals---please send me some referrals
Response from Care.comJun 17, 2024
Hi Barbara, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Archimboldo U.
Jun 16, 2024
No value for the exorbitant fees and gotchas.
Greedy, no value for money, no refunds even after 1 day of no use. But other than that ...
Response from Care.comJun 21, 2024
Thank you for your feedback. Many sites like ours charge a fee in order to be able to offer you the features our site offers. If you'd like to discuss further, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-022331 when you message.
John
Jun 16, 2024
No show Joe
It was great until he didn't show up, or even text me... No show Joe Where did he go? I do not know He did not show.
Response from Care.comJun 17, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Treda
Jun 16, 2024
Right On Time
The Customer Service Representative who served my needs that day was informative, patient, and courteous in finding a solution to my problem. The help I received was right on time.
Response from Care.comJun 20, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team

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