Care.comReviews of care.com

Our sitter Jane was able to be booked through the app for our needed time. She was lovely, our kids connected to her immediately, and the process was easy and great through Care.com. Happy customers!

Kailee was a no show & I was unable to get a hold of someone to tell them.

I recently had to wait several days to reset my password on my Care.com account. I had to speak with multiple representatives in order to solve the problem. Currently, my job announcement has been blocked because the wording seems to make me look like I work for an agency. I AM NOT!

The representative, Azul, who assisted me was very helpful! I greatly appreciated the friendly customer service experience I received.

Gianna was very nice. My kids liked her. She arrived on-time, kept the house clean, and made sure my kids were safe, so I could go out for the evening. I would highly recommend her as a sitter.

Sadly not a Caring experience received My Story… I signed up to a 1-month subscription (£25) to trial out the service. At least I thought I did! A year later, I noticed Care.com was still charging me £25’s every month. So, in total £300’s has gone out of my account to Care.com for a service I used for 1 month instead of the £25’s I thought I was paying. Care.com response to this: CS: Thank you, let me look into your account. CS: I have your account up. I can refund you one month (£25’s) What about the other £275’s? CS: At "Care.com, we know the process of finding, hiring and onboarding a caregiver can take some time, and we offer an automatically renewing subscription for the convenience of our members.!!!...." This was not for my convenience though - I just paid £300’s for a service I used for 1 month instead of £25 – how can this be for my convenience? CS: We’re always working to improve our refund policy to find the best balance, and we’re taking your experience into account for future refund decisions. So, I am the first person this has happened to? – CS: No What lessons have been learnt if I am not the first… CS: "We rely on the Family to determine when is the most appropriate time to cancel their subscription" So, no lessons learnt, I guess! What’s next - I am waiting for the Supervisor to respond to this request, and I am really hoping they are going to respond honourably and live up to the care they say they have for their customers. They can look and see that this account has not been used by just looking at my account. I would like the £275’s, I did not know I was paying refunded. If this company responds honourably, I will change my rating and update my review.

It's a good looking platform but having paid for a month there is no one on it that could meet our need, which is for a part time nanny. Also, they have an auto renew option and despite not logging in for weeks, they refused to process a refund.

Every caregiver I contacted lied about their range of rates, which made the initial "matches" incompatible. Then I had 6 caregivers string me along -- two changed their prices at the last minute, three claimed they had family or medical reasons for bailing out after weeks of telling me they could start "soon" and one simply didn't respond. Wasting my money was one thing. But wasting my time was beyond stressful. Those of us who need caregivers have little free time to begin with. And then to meet my husband who has Alzheimer's and confuse him further by not following through is unforgivable. And Care.com is quick to say they aren't responsible for the caregivers. Not worth even one penny.