Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Sheila P.
Excellent communication, explanation of issue and reassurance that my account was ok. Thank you
Response from Care.comSep 3, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Claudia B.
Years ago I tried several times to find a daily sitter with no luck for a decent cost. I did not realize at the time that a 'year membership' really meant 'annual non-refundable subscription'. Years later, they're still charging me and will not refund even a prorated amount for the remainder of this year. Moreover, in order to find any information about even having a subscription, I had to search through multiple links on the site and the cancellation link was even further buried and I'm small print. Unacceptable business practices and unethical policies.
Response from Care.comSep 6, 2024
I'm so sorry you were not aware that our memberships auto renew until cancelled. This is included the upgrade page, billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at Care Help Center for Families, Caregivers & Partners or on FB messenger. Please include Ref# REV-023851
Diane G.
No… person contacted did not follow through… very disappointed Will look again… However someone wanted hourly wage $50!! Need to be vetted better!
Response from Care.comSep 3, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Jan C.
Morgan texted us after each visit to our cat and included several photos. She was very professional and kind.
Response from Care.comSep 3, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Joanna C.
Avery was great, she was calm and my daughter took a liking to her right away. She played and was attentive to her as well as followed her routine for bedtime and had no problems putting her down for the night. We will be asking Avery to return for care. Thank you!
Response from Care.comSep 3, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Sophia B.
Care.com is a joke. They make you pay to view your messages but all the messages are just a copy and paste canned reply that are not relevant to the job post. We post the pay in the job description but every single person who replied wanted more pay than the job description so it was just a waste of everyone’s time. We didn’t find one qualified candidate on care.com that I didn’t also see on the local Facebook nanny pages (which are free). Overall, I wouldn’t recommend.
Response from Care.comSep 11, 2024
I'm so sorry you haven't had luck using the service. If you'd like us to take a look at your account and see where we can help, please reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-023829 in your response.
Assia B.
Finger weg. Ich habe eine Suche gestartet, daher die 89.- Fr bezahlt. Nach 2 Wochen das Inserat gestoppt. Doch bis jetzt bezahle ich das Abo. Im Juli habe ich noch einmal das Abo gekündigt, aber es wird aus der Karte abgezogen bis jetzt. Jetzt habe ich die Karte blockiert und das Profil gelöscht. Ich meine, wenn man Job als Betreuung sucht, es geht ums Geld. Ich habe in März eine Teilzeit Stelle bekommen und musste dringend jemand suchen, der zu Hause mein Kind über Mittag betreut. Als ich das Inserat posten wollte, habe ich die Meldung gesehen, dass es 89.- Fr kostet für einen Monat. Dass es stillschweigend verlängert wird, habe ich nirgendwo Information bekommen. Daher habe ich angenommen, dass Inserat nach einen Monat nicht mehr gültig sein wird. Ich habe das Inserat nach 2 Wochen gelöscht, da keine Interessente gefunden habe. Trotzdem werden jeden Monat am 13. Tag, 89.- Fr. von meiner Kreditkarte verbucht. Eine Zahlungsbestätigung habe ich nie bekommen. Durch diese konnte ich nachvollziehen was passiert. Ich finde das einfach kriminell.
Response from Care.comSep 3, 2024
Vielen Dank für Ihr Feedback, Assia. Es tut uns leid zu hören, dass Ihnen erneut ein Betrag abgebucht wurde, obwohl Sie Ihren Angaben nach bereits gekündigt haben. Wir haben Ihnen bereits eine E-Mail geschickt und hoffen Ihnen damit weitergeholfen zu haben. Wenn Sie noch Fragen haben oder Unterstützung benötigen, können Sie uns gerne jederzeit über unser Hilfe-Center https://help.care.com/s/contactus?language=de oder den Facebook Messenger erreichen. Bitte geben Sie auch Ihre Referenz-Nummer REV-023828 an, wenn Sie uns anschreiben. Vielen Dank.
Gloria W.
Unfortunately, I wasn't able to hire anyone.
Response from Care.comSep 3, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
