Nancy S.
Merry seems like a good match
Merry seems like a good match. Lives close by.
Response from Care.comOct 29, 2024
It's great that you're having a good experience finding caregivers on the site! Thank you for taking the time to post this!

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Nancy S.
Merry seems like a good match. Lives close by.
Response from Care.comOct 29, 2024
It's great that you're having a good experience finding caregivers on the site! Thank you for taking the time to post this!
SL
I had been using Care.com for years. Now when I try to login, it asks me to pay 18.99 for a background check to keep using the website. I can’t even see what is available in the area first! It was better when the family had the option to request a background check.
Response from Care.comNov 1, 2024
We appreciate your review. We'll be sure to share your feedback with our management team. If you need assistance, please reach out via our Help Center contact or Facebook Messenger. Please include Reference Number REV-024770 when you message.
Jim B.
No one available to wirk
Response from Care.comOct 28, 2024
Hi Jim, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Janice C.
I set up my account and found a sitter who was punctual and creative when playing with our daughter!
Response from Care.comOct 29, 2024
Thank you so much for sharing! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024766 when you message.
Steve S.
Every thing
Response from Care.comOct 29, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Nancy C.
Would give it a zero if I could. No apparent way to speak with anyone to receive assistance on the care.com site i.e #1 logging into the care.com site after it forced me to create a profile in order to write a review. #2 making an edit to a review I wrote. Seems they hide all contact information and do not provide customer service which ironically is basically what the site is all about!
Response from Care.comOct 29, 2024
Hi Nancy, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Julie O.
Purchase was made in error. I immediately emailed them requested a refund and to cancel the request and they refused. They do not provide refunds according to their policy.
Response from Care.comOct 28, 2024
Hi Julie, we appreciate your feedback. Unfortunately, Care.com charges are non-refundable, as stated in our Terms and Conditions. If you would like to discuss further, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024763 when you message.
Disgruntled U.
I have used this service for years and generally had a good experience, but I recently paid for premium service to get unlimited background checks. The background check results section of the website hasn't worked in the past 3 days and the chat box support person keeps saying it's been reported. No one to talk to, no refunds. I am unable to hire anyone because I don't have a background check!!!! 11/4/24- update. 1 day after I submitted this complaint, the issue was resolved. I never received an email that the issue was resolved even though I was promised follow-up on the 3 occasions I contacted care.com
Response from Care.comNov 1, 2024
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024762 when you message.