Care.comReviews of care.com

I posted what I needed and within hours a sitter has described how she would be suitable. Today I'm going to arrange for an interview.

I did not receive the first walk through

Terrible, there’s no phone number and they are non existent to contact if you have questions

MY SITTER WAS GREAT

I often wonder if Care actually confirms a sitters acceptance of jobs before providing a list to parents. The sitters who follow through are lovely, though it takes 2-3 cancelling before a reliable one is found. On more than one occasion I’ve been left without a sitter at the last minute because of no-shows or sitters pulling out 30-60 minutes prior to a booking.

I would like a refund. Confirmed caregiver was not really confirmed. They advertise a specific rate per hour or event but in extortionary manner they double or triple the fee asked close to the event so there is no time to find another one. Before one registers care.com promises vetted sitters, then they ask you to pay extra for background checks. Then they tell you the people are not vetted and it is your responsibility to ask for a background check every time. Communication with caregivers is done through their site alone so one has no idea there are messages to respond to. Caregivers asked for more money and cancelled. I got help through another app. Awful experience. It happened more than once

I am writing to express my frustration with the automatic closure of my inquiry. My specific issues regarding profile visibility, transportation status, and availability display remain unresolved, and the automatic reply I received stating that my inquiry was “resolved” is both inaccurate and dismissive. As I explained in my previous emails, these are not general questions but recurring, technical issues that are directly impacting my ability to receive and respond to job requests. I have been hired by 75 families through Care.com, and I know how to manage my profile. The problems I am experiencing require targeted technical support, not generic guidance or auto-responses. To reiterate: 1. Families Unable to Locate Profile: Families who have previously hired me cannot locate my profile to send new job requests, and this has not been investigated or resolved. 2. Transportation Status Error: My profile inaccurately shows that I do not have transportation, a problem I have reported multiple times, with no resolution. 3. Availability Splitting Error: My availability displays as multiple separate time blocks, which requires daily corrections. This issue has also not been addressed. Please escalate this matter to a representative who can review my account specifically, investigate these technical issues, and follow up with me directly. If Care.com truly values long-standing, paying members, I expect responsive and competent support that addresses my individual account needs. Thank you for understanding the urgency of these matters. I look forward to a direct response from someone who can provide effective solutions.

Fraud!!! My bank was debited £20 yesterday, please refund my money. In my bank statement Care.com, Berlinn paid out £20. I never contacted this company befor and I dont live in Berline. You took my details to do more criminal activities. Don't do anything with this company.