Care.comReviews of care.com

The care giver applicants responded quickly and were so very kind with the needs given. The process is wonderful and easy, you have so many choices for the perfect match for your needs.

Easy process for finding a sitter. Nice to see the wide selection of sitters in the area and pick the right fit

While they were marginally helpful in my search, I CANNOT GET THEM TO CANCEL MY SUBSCRIPTION. I have tried and thought I was successful. But nope. Showed up again on my card. It’s not worth it to have to deal with this!

Care.com has been the absolute worst company to deal with, regarding home care for seniors, I've ever experienced. I signed up on their website because my elderly father needed in-home care. After enrolling and paying a hefty fee of $155.40, I was then able to use their online system to try and find caretakers in my dad's area. That search result only turned up TWO candidates. One was experienced and trained, but only available for very limited hours. The other one was a teenage girl with no experience whatsoever. Despite this, I used the Care.com messaging feature to contact both candidates, and received no response whatsoever. Nothing. Nada... I tried once more with the exact same result. I reached out to Care.com help, which wasn't easy to find on their website, by the way, and they advised me to expand my search area. The problem is, there's no link, button or way to do that on their website. It only uses a simple zip code to locate people. As a workaround, I plugged in various surrounding zip codes, and got no results at all. No caregivers. So the Care.com site turned out to be completely useless for me, and it completely failed in locating a caregiver for my dad. After three weeks, I contacted Care.com and let them know that their service was useless, it did not work and that I wanted to cancel and wanted a refund. They advised me that they were unable to cancel my account and that they did not give refunds, despite the fact that they provided no service at all, for the money that I paid. Trust me on this, you want to avoid this company at all cost. Their policies and lack of any useful, real service border on being a scam. I cannot recommend them to anyone...

Dit bedrijf heeft maandenlang geld afgeschreven zonder ooit 1 mailtje te sturen over de voortgang of een aanbeveling te doen van iemand die ons kon helpen in de huishouding. Dit heeft me in totaal meer dan 350 euro gekost. Ik kwam er per toeval achter, omdat ze vanuit Adyen incasseren dacht ik dat het om een mobiel abonnement ging. Ik ben dus helemaal niet tevreden over dit bedrijf.

UPDATE AT BOTTOM: I signed up for Care.com to find a caretaker for my parent. I requested an extensive background check to be sure that he will be taken care of appropriately. The website gave me a time frame to expect it, and the date came and went. On the webpage, there was only an option to talk via chat. The representative who spoke to me, Rojelyn E., said she would relay my concerns to someone and they will email me, but there will be a delay in hearing from them. I asked what sort of delay, when should I expect to hear something more or less, how long should I wait before I reach out again or try to find another method to communicate. She said she was unable to tell me, she had no information for me. I said are we talking days, weeks, and she could not tell me anything. I am trying to hire a person and they won't be able to wait for me to get this information back, I cannot employ people like this or manage care. This is unacceptable. UPDATE: Within 24 hours of posting reviews I received contact from Care.com and the background check was available. Their policies are not changing, there is no one to talk to except the chat bot and chat representative who takes down your concern and relays it to "management" with no timeline on when you will hear back. This is important to be aware if you are going to need customer support or results from a background check. However, I appreciate their prompt response and resolving my issue and so I will add a star to three stars. I do wish it could have been handled without posting a review.

Taylor is great! She is very caring and responsible. She is great with both our kitty and our doggy, who she walks. (sometimes carries because she is spoiled :) I would highly recommend her.

Isabelle was great!