Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Signed up to find a housekeeper. I had to pay $38 for a single month to post an ad or message people. I messaged 12 and got no responses for 3 days. The people advertising are either fake profiles or they signed up and never see or respond to messages. What a waste of money.
Response from Care.comSep 5, 2026
We are so sorry for your frustration and will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821. Please include Reference Number 2026-09-05-33019041 when you contact us. Thank you!
JI
Jen in C.
Scammed into Paying for Services They Don’t Provide
Was looking for someone to provide part-time IV care. There were nurses and CNAs on the care.com site so I entered what I needed. They sent me two applicants and I had to pay for a subscription (nearly $50) to see their info and contact them.they were not qualified. Care.com then rejected my job on the grounds it is a medical service their candidates don’t provide. If so why send me applicants, force me to pay, then reject the job? They have refused to provide a refund, customer service is nonexistent, and trying to contact them is a nightmare.
Response from Care.comSep 8, 2026
We're so sorry for your frustration! We'd like to invite you to contact us at [email protected] or at 888-498-1821 so we can address your concerns. Please include Reference Number 2026-09-05-33018132 when you contact us. Thank you!
LY
Leonor Yanes viuda de M.
Watch out for care.com
Watch out for care.com; they are scammers.
I signed up and paid for the membership. Three hours after paying, I received an email stating that my membership had been cancelled. I asked why and also asked about my money, but they never replied; they don't even have a phone number to call. They are scammers.
Response from Care.comSep 8, 2026
We apologize for your frustration and are happy to review this with you. Please contact us at [email protected] so we can assist. Please include Reference Number 2026-09-04-33017003 when you contact us. Thank you!
RO
Rob
i was able to find job through this…
i was able to find job through this app.
Care.com helps a lot of caregivers here in the USA.
Also on the other hand this helps a lot of family
in needs of caring for their elderly love ones.
Response from Care.comSep 5, 2026
Thank you for letting us know you have been having a good experience! We are thrilled to see it!
OM
Orkida M.
They blocked me for NO reason
They blocked me for NO reason, Evil!
Response from Care.comSep 5, 2026
Thank you for your feedback. We will be reaching out via email to address this. If you'd like to contact us in the meantime, please reach us at [email protected]. Please include Reference Number 2026-09-04-33014838 when you contact us. Thank you!
MM
Maria Melisa H.
How Care.com Became Part of My Journey…
How Care.com Became Part of My Journey as a Nanny ❤️
Sometimes, the best opportunities come from places we never expected.
For me, Care.com has been more than just an app for finding babysitting and nanny jobs. It has become a place where I’ve met wonderful families, built meaningful relationships, and created memories that I will always carry with me.
I’m so thankful to say that I’ve had several successful experiences through Care.com. I was hired by a family to care for their twins, and I’ve also had opportunities to provide care for families during date nights and occasional babysitting jobs.
This coming month, I’ll also be starting a new opportunity caring for a young baby, and I’m incredibly excited for this next chapter. 🥰
Most of the babysitting opportunities I’ve had through Care.com have introduced me to kind and wonderful people. Every family I meet reminds me why I love what I do.
Being a nanny isn’t just about watching children. It’s about earning a family’s trust, being there for their little ones, celebrating their milestones, creating a safe and loving environment, and becoming a small part of their lives.
I’m beyond thankful for every family who has trusted me with their children and for every opportunity that has come my way.
Looking back, I feel so grateful for how far this journey has taken me. I never know who I’m going to meet next or what beautiful opportunity might be around the corner—but I’m excited to keep going.
Thank you, Care.com, for being part of my journey. And thank you to all the families I’ve met along the way for welcoming me into your homes and trusting me with what matters most.❤️
Response from Care.comSep 4, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
MD
Monique D.
I love it it’s so good to find jobs and…
I love it it’s so good to find jobs and trust people
Response from Care.comSep 4, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
SM
Stayce Morneau S.
Care.com sent email several times a…
Care.com sent email several times a day. Anytime a new job posted. I have found 4 jobs at care.com. Thank You!!
Response from Care.comSep 5, 2026
It's wonderful that you had such success using the service! Thank you for sharing!