Care.comReviews of care.com

CARE doesn’t care! But i am sure that whoever reads this has become aware of that due to all the negative reviews. I don’t think I have ever encountered a company with 60% one star reviews. MY EXPERIENCE: I signed up for the premium subscription for nearly $60 for what I thought was a one time per year fee.I was in search of someone to help with tasks around my home and Property. All I received were people who are interested in senior or childcare positions. I never used their “service” again. Much to my surprise three months later (not having used the service) I was charged again! But of course they bury their subscription, terms and cancellation process deep in their website somewhere… Which I have yet to find. I wrote them an email to the address I found with ChatGPT. THEIR RESPONSE: Attached is their reply. NO REFUND FOR CC CHARGE 3 DAYS AGO: I never expected to receive a refund for the first $60 fee. But after discovering the second $60 fee a few days after it was charged to my credit card… They declined to post a refund. Disgusting.! but that’s our world now; filled with disgusting business practices. RESPONSE FROM CARE: Thank you for contacting Care.com Support. I completely understand your concern, and I sincerely apologize for any inconvenience this situation may have caused. Upon reviewing your account, I can confirm that a charge is present on your account. I understand your frustration, and I'm sorry to hear that you have not been using the service. However, I regret to inform you that we are unable to process a refund for past charges, as our subscription fees are non-refundable, as outlined in our Care.com Subscription Policy. That said, I would like to confirm the following regarding your account: ? Subscription Status: Your subscription has been successfully canceled, and you will not receive any further charges going forward. ? Premium Access: You may continue to enjoy your Premium Subscription until November 3, 2026. After that date, your account will automatically revert to a Free Plan. We truly appreciate your time and apologize for any frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out we're always happy to help. If you have any further questions or concerns, please visit our Help page. Best Wishes, Janice Mae Customer Care Team

I have had a very positive experience working with elderly men I have met working through care. I am an elderly man too. Through these work relationships I know I want to work exclusively with men. I've made that decision since starting with care.

The app is usually easy to navigate, and if there's an issue, I can always reach a customer service representative by phone! It's been a great experience working with the app.

Care.com does not offer refunds and is hard to use. Because of its difficulty of use, within a few hours of joining, I asked the company to cancel my membership and issue a refund. All their bot told me was they don't issue refunds. When I typed that I'd have to write negative reviews, the bot replied, is there anything else we can help you with? The difficulty of using their system was that my need did not fit into any of their categories. I checked boxes as accurately as I could and Care.com wrote an entirely wrong description of my need, including that the work was full time. That resulted in several responses, probably none of the respondees being interested in the few hours I would periodically need. The company created pointless effort for those workers and for me. it was also nearly a bait and switch con. At the front of their website, there was no indication that there are charges. Only after completing several screens of input and being told that several people received my request and responded did I learn that there is a hefty charge. After I agreed to a charge, the site kept trying to get me to buy add-ons. A really unpleasant and useless website for me.

I have been on Care.com for over 10 years. I have used them exclusively for jobs. I have never had any issues with them and have gotten many jobs and inquiries through the years. Unfortunately, they have completely changed over to app only to view jobs, etc. and it is qlitchy! I preferred the old format online and recently the navigation on the app has changed again.

I've found some great nannies, sitters, and housekeepers through this site! You have to do some interviewing and be very specific about what you want in your job listing, but I've always had success here when I need someone new!

Doug was absolutely outstanding in every way. He provided 24-hour care for me following my surgery, and I truly could not have asked for a better caregiver. From the very beginning, Doug was dependable, attentive, and incredibly caring. He was always early for every appointment and made sure I was where I needed to be on time. He stayed completely on top of my medications, making sure I took everything when I was supposed to and never letting anything slip through the cracks. What impressed me most was how attentive Doug was to my needs. He was always one step ahead, making sure I was comfortable, safe, and taken care of. I felt like I could completely trust him during a time when I was vulnerable and recovering. Doug went far beyond simply doing his job. He was compassionate, professional, reliable, and genuinely concerned about my well-being. His care made my recovery much easier and gave me tremendous peace of mind. I would recommend Doug without hesitation to anyone who needs a caregiver. He was simply awesome in every way imaginable, and I am incredibly grateful for the care he provided.

Overall easy to use website and very easy to get into contact with people you’re looking for.