Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Gary M.
Jan 4, 2025
Background checks no joy.
Though we found help through care.com, we paid for the unlimited background check option. We tried to use it twice, and it failed without an explanation of why. Customer care chat was unwilling to investigate the problem and insisted on a stock "try again or call sterling / id.me to resolve" answer. Do not recommend the purchase of background checks through Care.com. Update: Care.com has issued a refund for the Background Check subscription. So I am a bit happier.
Response from Care.comJan 8, 2025
Thank you for your feedback, and we're so sorry to hear of your frustration. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Jeff W.
Jan 4, 2025
Caroline is awesome!
Caroline did a fantastic job with an ornery 2.5-year-old boy and 8.5-year-old girl. She was pleasant, professional, and punctual. She fed the kids well and transitioned the toddler to naptime without drama while I was away from the house for a few hours. I trust her. Highly recommended.
Response from Care.comJan 4, 2025
We love that you’re happy with your caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus. Include Reference Number REV-025068 in your message.
Felicia B.
Jan 4, 2025
Run !!!! Lacks integrity and will no call and no show
This sitter confirmed that she would be at my home then no called and no showed. Previously I met with this sitter and she posted one hourly rate and once she came to my home asked for an hourly rate significantly higher. I chalked this up to a language barrier but clearly she lack integrity. If she changed her mind she could have informed me. I would not trust her in my home or with my child
Response from Care.comJan 4, 2025
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Ron F.
Jan 3, 2025
Everything has gone smoothly
Everything has gone smoothly and I am impressed with the overall program. The program makes it easy to navigate. I like the experience so, I have purchased your services for a 12 month term! Thanks.
Response from Care.comJan 4, 2025
We're so happy to hear that you have had a good experience using the site and service! Thank you for sharing!
LewisEV
Jan 3, 2025
Swindled me out of100s of pounds…
Swindled me out of hundreds of pounds for double charging me and not closing my account despite requests! Impossible to get hold of customer service. Disgusting company - do not use!!’
Response from Care.comJan 10, 2025
Thank you for your feedback, Lewis. We're very sorry to hear about the inconvenience you've experienced and the difficulty you've had reaching us. Please contact us through our contact us link at https://help.care.com/s/contactus?language=en_GB, so we can investigate further and assist you with any questions or concerns you may have. Please include Reference Number REV-025065 when you message. Thank you.
Marjolein ter S.
Jan 2, 2025
Dievenbende!
Ook ik ben zo stom geweest in deze scam te trappen. Geen enkele reactie gekregen op mijn advertentie. Wel is er zonder dat ik het doorhad maanden lang 35euro afgeschreven, terwijl ik er van overtuigd ben dat ze doen lijken alsof je voor 1 maand betaald (en er dan ook vanaf bent). Ik kwam er per toeval achter dat ze dus al maanden geld van mijn rekening trekken. Dom, dom, dom.. van mij. Ik heb het nu stopgezet, nu duimen dat ze daadwerkelijk vanaf eind januari geen geld meer van mijn rekening trekken. Holy Moly..wat een dievenbende!
Response from Care.comJan 9, 2025
Thank you for your feedback, Marjolein. We're very sorry to hear that your search hasn’t gone as well as you’d hoped and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you have any questions or concerns regarding your account or billing history, or if you would like assistance with your search, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-025064 when you message. We would be happy to help. Thank you.
Davonta J.
Jan 2, 2025
Provided the best experience for my dog
Diego went above and beyond for my dog while watching him for a week. He regularly checked in and sent pictures highlighting some of the activities they did during the stay. He even unwrapped gifts with him on Christmas Day. I’ll definitely be reaching out to him the next time I’m out of town and need a dog sitter.
Response from Care.comJan 4, 2025
It's so great that you found such a dedicated pet caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or just contact us via our Help link at https://help.care.com/s/contactus. Include Reference Number REV-025063 in your message.
Gayle F.
Jan 1, 2025
Easy and excellent
It was very simple. I put in my requests for the date I needed, I had multiple responses in a short time. I chose the first to respond, who turned out to be fantastic.
Response from Care.comJan 4, 2025
It's wonderful to hear you had such a good experience! Thank you for letting us know!

Care.comReviews of care.com

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Care.com reviews

Background checks no joy.

Caroline is awesome!

Run !!!! Lacks integrity and will no call and no show

Everything has gone smoothly

Swindled me out of100s of pounds…

Dievenbende!

Provided the best experience for my dog

Easy and excellent

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Background checks no joy.

Caroline is awesome!

Run !!!! Lacks integrity and will no call and no show

Everything has gone smoothly

Swindled me out of100s of pounds…

Dievenbende!

Provided the best experience for my dog

Easy and excellent