Care.comReviews of care.com

De lo peor no hay forma de contactar con esta empresa, ni por correo ni por teléfono, una estafa en su totalidad

Hätte 0 Sterne verdient!!!! ACHTUNG absolut NICHT seriös! Finger weg! Betrug im höchsten Grad! Gebt ja keine Kreditkartennr. an, sonst werdet ihr ausgenommen. Nie wurde eine E-Mail beantwortet, noch hat sich Jemand auf mein Inserat oder Anfragen gemeldet. Lasst euch lieber in einer Firma einstellen, wo ihr sicher seid, dass es echt ist. Profil kann man nicht löschen, nur deaktivieren und zum Kontakt mit Care.com aufzunehmen, gibt es nur eine Mailadresse laut google... ob diese seriös ist, weiss ich nicht...

I signed for membership at care.com. They charged my credit card. Then I tried to contact the care givers on the listing, but was told that I need to be verified. My email was verified, but then they needed a photo of me and my ID. I did not like that but went ahead anyway. Then I was told they cannot find the camera on my computer. And finally I got an email that said that my account was canceled. No refunds. A scam!

I signed up for a 3-month premium subscription thinking I’d find qualified, responsive childcare providers. Instead, I got ghosted by most sitters, and the few who replied immediately asked me to take things off-platform—blatantly unsafe and against their own policies. To make matters worse, there’s no way to cancel an active subscription—only the auto-renewal. I emailed support directly to cancel. No response. When I finally got through, I was told refunds are “not allowed,” despite zero usable service being delivered. This is the exact type of deceptive practice Care.com was fined $8.5 million for by the FTC in 2024—and clearly, nothing has changed. Avoid this platform. You’re better off burning your money.

Their website does not tell you a total of much you will be charged by card for membership. When you click through to find out, they charge you a membership that is nonrefundable. If you call customer service and explain the mistake, they refuse to make any exceptions, even five minutes later. I’m sure they make a lot of money off of people this way.

People don't respond to inquiries and I question the vetting. For example, one person's profile has Meryl Streep for their picture. Prices are not accurate. I had someone come out for cleaning an apartment that is less than 950 sq ft. Actual price was $40/hr not the $28/hr advertised on care.com, and the person could not speak English. Other people don't respond to inquiries.

MISLEADING - AVOID AT ALL COSTS! I signed up for a month of the premium after being shown that I had loads of messages from potential candidates for a role I was hiring for but I couldn't view without paying. This was completely misleading as once I paid these were matches and not one single message. I did not receive any potential candidates in the month then I was charged again even though I very clearly only signed up for 1 month. The customer service team refused to refund this even though it was misleading. Terrible, terrible experience and an expensive one too!

The individuals who are shown on the home page as looking for positions don't seem to actually be interested, as I have contacted many of them and never received a response. I have connected with two. One came the first time and then cancelled so many times that I gave up. The second didn't come when scheduled the first time and then the next time said she would send her sister. The chat function is basically useless. I waited for 22 minutes before speaking to a representative when I placed a phone call. I am so disappointed in care.com. I thought it was going to be a good resource for finding help. I think it is just a scam and they refuse to issue a refund. Avoid this trap.