Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Care was simple and easy to use, the response for suitable housekeepers was overwhelming.
I was a 3 month member but just really need to access the program only when I am hiring so being a fulltime member does not make sense for me
Response from Care.comJul 16, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
SA
Samo
Extra subscription charges even after…
Extra subscription charges even after cancelling membership and there is no way to contact customer service either via phone or email. It’s a scam!
Response from Care.comJul 18, 2025
Thanks for your review and your honest feedback; we appreciate it!
To help us investigate and resolve this issue for you promptly, please contact us directly with your review number REV-025675 via our Help Center. We'll ensure your concerns are addressed. We're here to help!
PM
Patty M.
Questionable results for pet Care search
I wanted to board my cat for 10 days. The two responses I received were puzzling: one was a traveling caregiver who wanted to house sit (not safe) and the other was an hour away who charged $88 per night. I contacted Care within 24 hours to cancel and they REFUSED to refund my money. The form letter I received from Care didn't even pertain to my situation. Their site pushes you into signing up. The fees pop up on every page no matter what you're searching for. I expected more from Care! BEWARE, they want your money without providing the service you expect.
Response from Care.comJul 11, 2025
We appreciate your feedback and will be reaching out via email. In the meantime, if you'd like assistance, please contact us at [email protected], and please include Reference Number REV-025674 when you message.
BK
barbara K.
The health aid I selected fulfills all…
The health aid I selected fulfills all my needs.
Response from Care.comJul 11, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
KM
Kimberly M.
I was looking for pet sitting jobs in…Memphis Tn
I was looking for pet sitting jobs in my area, and when I went to apply for them, most were available to apply on through apps you had to download and sign up for. I found care.com and saw that it was a legit company, and proceeded to create a profile which it asked of all its customers, and post credentials so you can be matched with people looking for people to care for their pets. I got a few requests, but when I would click accept job, there were no responses back. I ended up receiving an email about one of the jobs I applied for after two or three weeks after I applied. I was excited that I finally got a response, but to my dismay, it was a scam. The job wasn't real. The emails were way off, The first one seemed ok, but some of the requests seemed odd. I responded back, but when I didn't hear for a few days and no questions of mine were answered, I moved on. I received another email yesterday from them after a week of waiting. It was even more odd. I can attach them to an email to the company if they want to see them. I decided to report them. If the company responds to this, I will give them more information on the person. I ended up canceling my account, as I do not want any more experiences like this. It will expire soon, as this is a paid subscription and my time hasn't run out.
Response from Care.comJul 11, 2025
We are very sorry to hear of your experience, and we will be reaching out to you via email. In the meantime, if you'd like any assistance, please contact us directly at [email protected], and please include Reference Number REV-025672 when you message.
RS
Robert S.
easy to use found a very good care taker
easy to use found a very good care taker
Response from Care.comJul 11, 2025
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
CF
Carol F.
Care.com hosts well trained individuals…
Care.com hosts well trained individuals for positions providing care for your family. We have used their services many times over the years and have been pleased with their screening protocol. I have found the site easy to navigate and I enjoy the additional services that are provided like tax assistance, background checks and driving record verification. I will continue to use them as my first call for looking for help within the family.
Response from Care.comJul 11, 2025
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
BS
Barbara S.
I received a rehomed Golden doodle only…
I received a rehomed Golden doodle only to find out at 2 week that he had a sarcoma that was quite large. Because of his size and although the surgery was successful it was costly and I had to have him restiched 2 times due to the location of the surgical site. If it wouldn' t have been for CARE the expense would have been prohibitive . by being able to pay it off in partial payments made it much easier or me.
Response from Care.comJul 11, 2025
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!