Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The caregivers are low class and mediocre. Even if you want to cancel the membership they will continue to bill you, even after one year, even if you do not use the services. Do not put your credit card there.
Response from Care.comSep 24, 2025
Thank you for providing your information. We will be contacting you via email. If you'd like assistance in the meantime, you can contact us at [email protected], or you can call us at 888-498-1821. Please include Reference Number REV-025853 when you message us.
EM
E. M.
THIS PLATFORM IS A NIGHTMARE!
THIS PLATFORM IS A NIGHTMARE! This was a horrible experience! Only one person out of 20+ people read the job description correctly. Only one person out of 20+ treated me with respect. I only trusted that one person out of 20+ people. People ignored my messages. People talked down to me like I was a child. No one was detail-oriented. I wouldn't trust anyone here. Hire a nurse from an established, accredited business instead.
Response from Care.comSep 20, 2025
We are so sorry for your frustration, and we will be reaching out via email to assist. If you'd like help in the meantime, please contact us at [email protected], and please include Reference Number REV-025849 when you message.
CW
Curtis W.
Fraud Warning
Fraud Warning! Cancelled subscription and was billed anyway...over $300 in false charges...in dispute with them and having American Express investigate! Many similar warnings on line...DO NOT RISK USING THIS "SERVICE"!!!
Response from Care.comSep 23, 2025
I'm sorry that you've been getting charged after you feel you cancelled your subscription. If you'd like us to review this for you, we are happy to do so! Please reach out to us at [email protected], and please include Reference Number REV-025847 when you message.
BA
Brian A.
I entered into a subscription looking…
I entered into a subscription looking for one, a house keeper and, two, a pet sitter.
Lets start with the pet sitters. Not sure how it works, but they'll find ONE match. If I don't like that match, they'll send me ONE other. On and on. I cannot request an interview of several sitters at once. Tedious, inconvenient and a waste of time. We're due at our oldest granddaughters wedding in 2 weeks! Been searching for a month!
There was one girl we wanted to hire, but 30 minutes after the interview she said she wanted to whole payment up front! I'd have laughed had I the time!
Let's talk house keepers! Interviewed one whose ad said "Starting at $25/per hour." As do most. She arrived with her son as an an interpreter since English was a distant 2nd language, No go!
Not only would I be unable to tell her HOW I want something done, she wanted $60.00/hour! $180/week!
I was surprised and asked for proof that she was licensed, bonded and insured and paying taxes.
She told ME to F-bomb off! Her English got great, didn't it? Ah, but the saga continues.
I did a review of her, saying exactly, and only, the a fore mentioned.
I was kicked off of care.com.
Response from Care.comSep 20, 2025
Thank you for your feedback. We apologize for your frustration. If your account was closed, it's possible that it didn’t meet our eligibility guidelines. If you would like assistance, please reach out to us at [email protected], and please include Reference Number REV-025846 when you message.
MG
Michael G.
Horrible Availability on alot of Caregivers
No one is available 😢 don't know what I'm going to do man passing up on $200.00 is crazy but oh well
Response from Care.comSep 20, 2025
We're so sorry for your frustration, and we will be reaching out via email to assist you with your search. If you'd like any help in the meantime, please contact us at [email protected]. Please include Reference Number REV-025845 when you message.
SD
Susan D.
Dogs were happy
Dogs were happy, healthy and in their home environment
Response from Care.comSep 19, 2025
We're so happy to hear you've had a good experience! Thank you for sharing!
SE
Sean
Hidden renewal charges without notice…
Hidden renewal charges without notice as a business practice is widely considered to be anti consumer, deceptive, and even predatory.
Response from Care.comSep 24, 2025
Thank you for your feedback. I'm sorry that our auto-renewing membership policy wasn't more clear. That isn't our intention and we try to make the policy visible. If you'd like assistance with your billing or anything else, please reach out to us at [email protected]. Please be sure to include Reference Number REV-025844 when you message.
AA
Angelo A.
still need part time help mondays and…
still need part time help mondays and wednesdays
and some eves to help with my wife recovering from a stroke wife was manager of H and R Block income tax office and taught taxes in off season, also part time realtor . long ago was sunday school teacher for young children. help needed for personal care dressing transfers gets PT and feeds self located in Ocean City NJ 08226 sept 18
Response from Care.comSep 19, 2025
Thank you so much for the review! We will be reaching out to you via email to assist you with your search. If you'd like any help in the meantime, please contact us at [email protected], and please include Reference Number REV-025842 when you message.
