Care.comReviews of care.com

Care.com charged my bank account for 6 months after I cancelled. They confirmed several times I had no access to my account, they could not find my account, and then refused to continue responding. They have now marked my account as closed. Terrible taking advantage of a sick customer. I would not recommend giving this company your financial info as they don’t help you if you cancel nor do they seem to care at all. Unsure if I can upload photos but anyone who wants them I have the extensive email correspondence where they confirm I have no account with them, and I have screenshots to confirm they are still charging me for no reason. I hate to come to the internet but after months of emailing (they don’t make it easy to call) they have marked my issue as resolved and it’s just a scam company with no human decency.

Ashley got along great with our daughter, she was very quick to respond to texts, calls and sent plenty of pictures. Emillia also reported back saying she had a great time with Ashley.

Be careful of Care.com and what you read about the caregivers. I posted a job request for a pet sitter and selected a person based off of her bio and 5 star reviews. The scheduled date/time came but the sitter never showed up! I left a review on her profile but Care.com won’t post it. So, you really have no fair and transparent way to make sure the caregiver is what they claim to be. The only reason I gave them 2 stars is because at least they are giving me my money back.

I contacted two people who expressed interest in my post. I explained to both what my parents needed. Both came back and said they have full time work Monday through Friday. Why waste my time saying your interested and then say you have a full time job or need a few weeks notice? I need to make sure my account is not set up for auto renew. Im so disappointed in this service.

Amelia was punctual , and my 20 month old daughter loved her. Will definitely be using again!

Jazmin was so kind and helpful with our kids. She even went the extra mile to wash the dishes and tidy up after their dinner. That was very kind, unasked for, and incredibly helpful. She is a very positive person and the children really enjoyed her uplifting, fun personality. We really appreciate her and will gladly reach out to her again.

It wasn’t “great”. It was good. I liked the amazing number & choices of helpers and the background checks. I did not like the impersonal interaction and the lack of being able to talk to someone to ask MY questions and voice my concerns. The use of AI & and technology is good to a degree, but I needed a human.

If I could give 0 stars I would. They debit your account for membership after you cancel. No notification that money will be taken or indeed has been taken. No phone number to call. If you get through on the chat they say you didn’t cancel properly when you have evidence you have. Total scam and absolutely appalling customer service. Avoid at all costs.