www.cardsave.netReviews of cardsave.net

we took out a contract with them for a year after a while machine started to play up and we had to have it replaced many times. after the third machine i ask to end the contract when i was told i was lock in to a 18 month contract and would have to pay over £500 to leave !!!!!!!!! so we tried to get the machine working again but the customer service is so poor so for the last 10 months i have had to pay for a machine and service that i cant use because it was too much to cancel my contract i would rather begin to accept camels as forms of payment that go back to card save avoid at all costs !!!!!! the sales man promised the earth and it turns out to be the worst mistake of my live !!!!! thanks card save

In January 2014, we sadly had to close our computing business and informed Cardsave that we were closing the account. We understood that the contract ended in June 2014 and we were willing to allow the final payments to come out of the company account rather than pay any cancellation charges. We were still having payments taken from the account since then and have been told that our contract has been rolled over another year. Also, that to close the account we would have to pay for another year. We then sent an email on 8th August to Cardsave and asked to close the account as it should have been in June 2014. I received no reply at all to my email. Instead, through a friend at our old office premises (which we left in February), there was a letter dated 18th August which I received informing us that the agreement had been cancelled and that they were charging us £395.46. I am so frustrated that after using them for the best part of two years that Cardsave have behaved so unreasonably not to communicate with me first to address my issues and then to send a letter to an address that is no longer valid to immediately put through the cancellation process and to use the direct debit to do so. There should be a facility for someone to cancel an agreement at any point, even if they need to pay the remaining amounts due towards the end of the contract, but not £150 in cancellation charges as well. To also have a running contract that you never get a letter informing you that this is happening and that you are automatically renewing every year seems very underhanded. All in all, not impressed at all with your communication and really frustrated how things have ended up. I am making a complaint and will go to the Financial Ombudsman if I have to.

I have been with Cardsave for a basic MOTO account for 3 years, which I used only a little, but was fine and reliable. I came to cancel since we moved on-line with low cost [external reference] services and [external reference] Anywhere for all remote payments - both of which are SO MUCH cheaper and more helpful than Cardsave. Came to cancel and was told fine. Then I get a letter demanding £312 (although the tax invoice was for a different amount - so an admin nightmare in itself) of cancellation fees as I was 3 weeks before my contract roll over vs. 4 weeks. Yes it is there in the T&C's, but hadn't looked at for 3 years. The person should have really told me about this...Anyway ring up and request to continue for another year as cheaper to do so than cancel. All fine and confirmed in writing that no charges would be taken (other than my monthly fee). I complained that I should have been warned and after a week a kind person said that I could cancel a month later with no fees as a result of the poor communication. Things were looking up. Then I get the £312 deducted from my account! I have been following this up for 3 weeks, with promises that it will be refunded, but still nothing. Honestly, their accounts and cancellation process is poor and has been for a while, with little improvement. Judging by other's comments I am far from alone. Suggest review other options first before Cardsave as they are clearly designed for big customers who have huge workforces to manage them and not little ones like ourselves.

I signed up to card save following a reps visit who offered to reduce my bills. Once the service was running i found my costs were actually higher. But only when i analysed the money taken from my account. The Paper statements received did not show all charges that were being taken from by bank account. I then called to cancel my contract but was told they had automatically renewed my contract and that i would have to pay 11months of the exorbitant charges to leave card save. At no point did they write to me to confirm the contract would roll over for another 12 months, and at no point was it stipulated by the rep. I suppose it must of been in the small print? After 7 months I called again to confirm cancellation. This was the most frustrating process i have ever been through with a firm. I was hung up on, given incorrect email address ending in .COM not .NET, and made to wait up to 45minutes only to confirm that they still hadn't received my cancellation. It really seemed like they were trying everything they could to prevent me cancelling. In the end i sent a recorded letter, confirming my intention to cancel and kindly asking them to write back . A month has now elapsed and i still have not received a confirmation letter from them. STAY AWAY FROM THIS FIRM IF YOU VALUE YOUR BUSINESS.

I paid the pci renewal fee for our business olivers cards earlier this year. Since then I have been charged £13 plus vat per month every month in error. I succeeded in getting a refund of £26 in july but no vat refund of £5.20 then guess what! They took another £13 plus vat on the latest statement we received. My husband is ringing them tomorrow. When will they get their house in order? There is never any communication from them save for the monthly statement by which time it is too late to claw back the overcharge until the next month

I have never written a review on here before but would not want anyone to receive the same service as we have with Cardsave. We changed to Cardsave following a visit from one of their sales reps promising to save us money. He looked at our bill and said he would set up the same merchant services. This was never done correctly and so we couldn't move from our existing provider. we however had to pay them for a year as we had signed a contract despite the fact that we had not got the required service to use. Despite numerous attempts to get the correct service or cease the contract Cardsave were not interested in sorting out either problem - they were just happy to take money for a service that they were not providing. So this move doubled our costs of merchant services as we had to pay two companies. WARNING TO ANYONE THAT IS THINKING OF CHANGING THEIR MERCHANT SERVICE PROVIDER PLEASE DO NOT USE CARDSAVE

I don't usually write reviews , but this time I just can't help it not to leave a bad review about this "company" , which is the worst thing that ever happened to me!!!!! If there are more people in trouble with these people , let's get together and SUE these rubbishes ... They just people in trouble and get away with it .. It's not normal to let them get away with it. They have this [Sensitive information] CEO [Name] , which I believe he is just stealing money from people without worrying about anything! LET'S GET TOGETHER AND SUE THESE DOGS!

Pity I have to give this company any stars as they do not deserve it. Ive been trying to cancel my account since about January. Eventually in May I got a response saying my account was closed but I had to pay nearly £450 to cancel as I had gone over another year. I had chased many times since January and in March I was told over the phone that it was cancelled but obviously not. Im now getting no response at all to any emails or calls quering this DO NOT USE THIS COMPANY UPDATE 30th July 2014: To be fair the same day I posted this, someone from Cardsave called and sorted it out. Disappointing it got this far but at least they did the right thing in the end