www.cardsave.netReviews of cardsave.net

I truly wish i had read more reviews on cardsave before being completely mis-led and mis-sold. Sales rep filled me with a complete pack of lies – When i made my first initial enquiry to join cardsave I told the rep that my web site wasn’t quite ready but i would like to have this cardsave facility in place ready for when the web site went live, He explained to me that I if i signed up to a 12 month contract I could get everything ready and in place ready for when I wanted to go live with my online business and that I WOULDN’T BE CHARGED UNTIL I HAD RECEIVED MY FIRST TRANSACTION THROUGH THE SITE – WHAT A LOAD OF RUBBISH!! I foolishly signed up to a 12 month agreement thinking that i wouldn’t be charged until it actually went live and started using their service. After one month i received a bill, I rang their customer service department only to be told that this wasn’t the case and that and if i wanted to leave i would be charged.. Complete joke. So for over 12 months now i have had to pay card save for a service that i was mis-sold and haven’t used once!! I called them today to say that i wanted to cancel as i have been with them for over 12 months now only to be told i should of range them on the 1st of December otherwise they will just auto renew my contract tying me back in for a further 12 months and now if i want to leave they expect me to a pay a further £150… This product was falsely advertised, mis-sold and the customer service I received was extremely appalling. They do not care about their customer only about lining their pockets totally unsympathetic and unhelpful – PLEASE AVOID!! DO NOT USE!! it was never explained to me that it was a rolling contract and that if i didn’t contact them on a certain date they would just automatically renew it. I would of perhaps been willing to stay with card save if they would of offered a sympathetic ear and a way around this situation but now i am in the process of seeking legal advice and i am also going to contact the Financial Ombudsman Services as i feel they have used underhand tack ticks to tie me into a contract.

This company is an absolute shambles. We have had problem after problem with them and when we call or email to resolve the issues we are told that they will look into the matter, resolve the issue and get back in touch with us. Each and every time we have called them (we have had many issues with them and still do!), they have not bothered to call or email us back. When we call them again we have to start the whole process again! At one stage they closed our account without telling us, as they thought we weren't using it! You can make all the complaints you want, write letters, emails call their managers and you will get the same response at the end of it; none at all! It really is shocking that such an incompetent set of people can be responsible for the merchant accounts of thousands of businesses. Stay well away if you wish to actually make use of your merchant account!

Avoid Cardsave at all costs. Not because they're so bad that you just really don't need the hassle, but because there's no way that an utter shambles of a company like this can possibly be in business much longer. Been with them for a couple of years and don't have time to list all of the issues that have occurred over that time - most of which I let slide but will all be pursued now - (premium fees, additional charges over contract, terminal breakdowns, incorrect setup, mischarges and extra charges (which incidentally I had to send in copies of the bills for as they "couldn't see them on the bill and said they weren't there"!!!) . Short story is that I provided written notice to leave within their timeframes (by recorded delivery which they signed for but claim they didn't receive). Took six weeks to finally collect the machine (all the while they continue to charge me after when they should have stopped). They have mis-charged me again (and agreed to it in writing) but have still not refunded me. On one occasion I called them chasing there was only one person answering the phone who was "just taking messages and passing them on" there was no-one who I could speak to. Their head office have never once returned any of my phone calls. I have only ever had one reply to an email and what they said they would do was not done. They have not replied to any of my written complaints either (not even to acknowledge them). Currently investigating FCA; otherwise will quite happily take them to court now. There's no way they will turn up to defend the amount of things I have, though they also aren't likely going to pay any judgement against them when they aren't paying me money they have already said they owe me, so I'll end up forking out for bailiff fees I guess. Our area manager has tried many times to help but has also not been able to get his own company to reply or follow through on anything even when he has escalated it. Feel quite sorry for him. Obviously I only want to deal with this company in writing so there is a paper trail, but they wont communicate or follow through on their word in any way.

I don't know why, but they opened 2 accounts for me when I have 1 premises just because I wanted 2 terminals. Meaning I'll have to make sure my staff use both terminals to avoid minimum monthly service charges and keep track of 2 separate bills. I have to pay them to merge the 2 accounts thank you. After looking through my agreement it states 2 terminals at £28 (14+14) and scv at £25... but I get charged 25 + 25???? So they tell me it's just the way they write the summary. 1 of my terminal becomes out of use for nearly 2 months, and it's my job to call them up every week when they tell me that they will call me back. So I ask if they would take any responsibility and they tell me that they'll look into compensation, thank you. But end result - "no can do" because they tried to contact me once when I wasn't available (and apparently left a voice message) which probably wasn't on my work phone because that always gets checked. Honestly???? I must've spent up to 5 hours in total of my time trying to get through to them, on an 0845 number. Often if I ask for a reference the answer is -all our calls are logged, at the same time when I ask if they have a record of my previous call- it's sorry we have no records. That's my case, I guess everyone else has rather much the same opinion.

Worst company I ever dealt with even when cancelled they change their name to take money from your bank. Reason for cancelling was , 3 accounts were set up instead of 1 , PPI not complaince was taken even though we are PPI complaince, did not sent out the tablet so we could take payments , did not honour their agreement from day one!! Their have taken money from our small business all year with nothing in return. Even when we managed to stop payments leaving our bank account, they have sent a bailiff letter demanding more payments Please do not touch this Company

I've found Cardsave to be very professional and helpful from their sales call right through to integration and beyond. The whole process has been very easy and the mobile card machine is excellent value for money for the services you receive with it as well as the online payment processor. Compared to other payment processors, cardsave is very competitive. No minimum transaction fees, 25p per transaction, low monthly cost and good customer service.

Cardsave really needs change their name to something like Charge Charge than Charge you some more! After being with [external reference] merchant services for many years with never any issues. I decided sign up to cardsave following a reps visit who offered to reduce my bills BIG MISTAKE. After telling the rep that we are switching from a sole trader to a limited company she said that would not be a problem, we will put your application in as a limited company. All went well. I was signed up for 12 months. A couple of months after signing up my accountant told me that now isn't the right time to change onto a limited company. So I needed to change my cardsave account to sole trader. After contacting cardsave explaining this they said I would need to reapply, fair enough! THIS IS WERE THINGS TURNED VERY SOUR!!! My application was turned down even though my business has been trading for over 30 years. They told me reason for turning me down is that they don't service my business sector. I asked Cardsave if you don't offer merchant services to my business sector how on earth was the first application passed? They just said unsuccessful contact customer services. Got no where with customer services, so I was suck with a terminal the I couldn't use and being charged for the privilege of looking at the terminal in its box. I asked if I could terminate my contract. They said you could but there would be a cancelation fee it would be better waiting to near the end of the 12 month contract and cancel then. So I did wait, but near time I forgot to confirm to cancel as my mother took very ill at that time. When I remembered that I needed to cancel the contract it had ran over by 2 weeks. No guesses what happened next! You guess it I was tied in to another 12 months. I tried to explain what happened with my mother but they were having none of it. So I had to pay the cancellation fee plus the monthly terminal hire as well. Ouch that’s a lot of money for a thing I couldn't use. The final problem only only happened just this week with returning the terminal. I was given a postage label to post back the terminal. So I sent it back in its original packing never used. And surprise surprise they said the terminal was losted. Lo and behold another charge. So I have learned a very expensive lesson with this company. All I can say please AVOID AVOID AVOID!!! Unless your happy paying money for nothing.

I have an online florist business. I used to have just one account with Streamline until they changed the ball park and decided that because I have 4 websites ( 1 currently dormant) I should have four accounts. Guess what: yes : they now chargme 4 account charges plus fees on all 4. In March when they threatened toput the charges up to £20 per account plus vat which is £100 per month for doing nothing. My website provider threatened to remove all his clients and guess what had it reduced to £5 per account. I did my PCI Compliance in time for their August deadline but lo and behold I am being charged for Non compliance on these accounts £11.99 per month . I have been on the phone constantly for over a year I am locked out of their online system for some reason and have been promised call backs /refunds/help/ on so many occasions its a joke. Nothing happens it is costing me a fortune in phone calls alone !!! I will only have a small turnover but what I do have is being eroded by their spurious charges . PCI Compliance is due before 20th September and yes you've guessed it they have not yet registered me ( I know this because I've rung Worldpay Trustwave ( parent company ) and they've never heard of me. I do feel like I'm starting to not exist too . Its absolutely hopeless ! I THOUGHT THEY WERE WORKING FOR ME-- IT IS A SERVICE COMPANY AFTER ALL ! At this rate I'll be bankrupt by Xmas.