www.cardsave.netReviews of cardsave.net

This company is the worst i have EVER dealt with! The slimy lying reptile of a salesman told me that the contract could be cancelled with 30 days notice after a year. THIS IS A LIE! £381 they want for me to terminate my contract!!! I wrote a letter to them before to cancel but GUESS WHAT, they claim they did not receive it!!! Needless to say my solicitors will be contacted. But i don't feel like this is enough, this company needs to be investigated and i will definitely pursue this course against them

We have been customers of Cardsave for approx 4 years and the card machine has been satisfactory. However if you try to cancel the account with Cardsave be prepared for on going costs. I was under the impression that the cancellation fee of £120 was only applicable if the account was cancelled in the first year and I was not made aware of the 12 months recurring anniversary & that the account will have to be paid however much notice you give to close your account. I was also charged the £86.22 quarterly charge even though the account was closed (This was refunded by our bank) Please consider your options if considering using this company

Edited: after this review they have contacted me and solved the problem. The guy on the phone was very helpful. My problem was apparently the sales person who misrepresented the terms, other than that a good service.

Do not sign up for Card Save. They keep charging me £25 for an account I do not want and they won't stop it or give me my money back. For four months in a row they get Streamline to charge me £25. It's like their in cahoots, and no one takes responsibility. I want a MOTO account (Virtual Terminal) and do not need the Internet account. But, someone somewhere ticked this box on my agreement and they will not take it off no matter how many times I complain (I've never used this merchant account) Unsurprisingly, they did the same thing in 2012 when I had a sole trader account, but that time they did take off the internet account when I complained first time around. My only option is to contact the ombudsman.

I still have an on going problem with this company even after conformation email (see below) from them ending my contact which was blatantly miss sold to me. They still took the sum of £23.94 from my account. Next step is to go to ombudsmen for their treatment of me. Copy of email they sent to me on the 7th May 2014 Dear Mrs Jennifer Turner RE: Account Code: ETIQU001 Following the cancellation of your agreement with Cardsave we will terminate your agreement on 05 June 2014. Cancellation of your agreement incurs a cancellation charge which under the terms and conditions of your current agreement is £0.00. However, has agreed today you have agreed to pay one further months membership of £23.94 (including VAT) which will be taken on or around the 19th May 2014 by direct debit. Clarification of the above can be found under clause 7 ending this Agreement on the Cardsave Terms and Conditions of Membership on the reverse of your Membership Agreement We have instructed our Accounts Department. Finally, we would like to thank you for your past custom, and if we can be of any further assistance to you in future please do not hesitate to contact us. Yours Sincerely Cancellations Department Important Legal Notice Cardsave trading as Modacs Limited registered address 10 Parkway Offices, Acorn Business Park, Moss Road, Grimsby, N.E.Lincs, DN32 0LW registered in England no. 2896295. This communication, and the information it contains is intended for the addressee(s) named above and for no other persons or organisation, and may be confidential and/or legally privileged and/or protected in law. Unless the contrary is clear from its context, this communication does not create or modify any contract. Access to this communication by anyone other than the addressee is unauthorised. Unauthorised use, copying or disclosure of all or part of this communication is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender immediately by return e-mail and destroy all copies of this communication.This communication may contain personal data. If so, you are required to observe the provisions of any relevant data protection legislation in any processing of such data. Although this company has taken reasonable steps to ensure that this communication and any attachments are free from computer virus, you are advised to take your own steps to ensure that they are actually virus free. Communications may be monitored.

We are a charity and signed up with cardsave 2 years ago. We no longer need the service and they are insisting on charging us for terminating our contract even though we have an open and unresolved complaint with them. I can't get through to speak to anyone on the phone. Our charity cannot afford to have money taken from our account in this way - it is a disgrace

This is actually the worst company i have dealt with professionally. They do whatever they can to get you in but the customer service is a shambles. I agreed terms to only pay per transaction when i signed up for the service. however i recieved a bill recently with a minimum charge supplement. I received no prior warning that the terms and conditions were changed. when i rang customer services all they had to say for themselves was that i would have to pay and no care and consideration was taken. I have spoken to several lawyers who assure me they have no right to do what they have done.

I'd like to begin by warning people not to believe a word they are told by the cardsave company rep... Also just to say this is the 1st review i've ever written in my life... That's how corrupt this company is, so please keep away from them and spread the word like i will be doing. I have found out the hard way that they can come and promise you whatever they like, but once they have your signature and direct debit details, you will find the money will be drawn from your account with one person blaming the other until before you know it you're 4 months into your contract and your concerns won't be dealt with by the rep anymore, as he knows you've realised their true colours and becomes rude and dismissive, in my case hanging up the phone on me. As a small business, this situation is very damaging and i'm shocked to discover that they can get away with this...!