Cardinal Financial CompanyReviews of cardinalfinancial.com

Update: After posting this complain and reaching out to advocacy group as requested by the company when answering my complain, clear efforts to review my documentation and status were in place. I recognize my case is complex and requires plenty of documents. We hundreds of thousands of small business owners, cases can be done correctly,timely to acquire a good quality and credit worth mortgage holder. Thanks Laura and Shante for scrutinizing, crunching the numbers again and understanding my business/risks better. *****************original post********************* I have had a very time consuming and frustrating experience dealing with Cardinal Financial. It is not straight forward - Cardinal keeps extending the process over and over. Loan officer does not communicate with client properly on information required and process timeline. My mortgage process started 6/17/2020 and 100+ days later is STILL ongoing. The caveat is that I have proved that I do have liquid assets, with a documented history of 7+ years, which is 3x the value of the mortgage. I have received over 20 requests for different pieces of information and 9 updates of mortgage disclosure document. Rate lock has been extended multiple times. Lender had to notarize payoff information multiple times. Calling the company directly and using their automated system by entering Social Security # or Loan Number is a dead-end - it does seem that my loan process does NOT even exist. The many requests come from Loan Officer Laura Laise via email and have to be uploaded on OCTANE engine. It seems there is a lack of qualification to understand basic numbers both personal and business therefore never ending requests keep on coming. Over 100 pages of documents were supplied and not having anyone supervising inexperienced officers translates into a time and money wasted. The lack of available supervisors to address concerns is a red flag - the automated system does not even find your loan so how knows how to get a hold of a supervisor. Just beware before putting too much effort in this company.

This is the worst possible company to do business with. They are VERY unprofessional. They had us going back and forth fo over 80 days, adding a new “to do” list 6 times after our initial proposed closing date. We eventually canceled the application. Please DO NOT waste your time with them.

My seller's accepted an offer from a buyer who used Cardinal Financial, Armando Gamboa was their loan officer. He gave us a pre-approval letter and said it was a "slam dunk" He does not return calls. They did not update us for weeks at a time. They never closed the deal. Kept us going in circles & would say, "all is good but we need more time because they were back logged". DO NOT USE THIS LENDER.

they had us thinking us we going to close on the loan for our home 3 different times then at the end they said they couldnt do the loan. thanks to them we lost the home we wanted and busted our butts for all of the paperwork.I WILL NOT EVER RECOMMEND THEM TO ANYONE.

If I could rate this company 0 stars I would. My experience with a Honolulu Hawaii location had a good beginning which started in March of 2020. The loan I was doing was expected to be done by the 30 of April and as you know it did not close. To be fair they apparently was having difficulties with the lender. Thing is all I asked was keep me informed. I never expected it would take a week or so for any call back which did happen several times. Shortly after April 30th closing date I attempted to contact the loan officer and never got a call back for approximately a week later. I also tried to call the insurance company that I was to transfer my home and car insurance. It seems the two company’s work together since I never got a call back until the loan officer called and told me he will call the insurance agent to please give me a call. Well long story short I cancelled the loan process in June and was told by the loan officer via email if I cancel he will contact the new homeowner insurance agent, which he assisted in getting; to cancel my newly acquired policies. And I have the email on file which states this. I also got an email from his assistant stating if I continue with the loan they could be ready to close on or around the 16/17 June which I declined. I next received a letter dated June 15 from Johnson City, TN stating that the loan was denied due to INCOME INSUFFICIENT FOR AMOUNT OF CREDIT REQUESTED and EXCESS OBLIGATIONS IN RELATIONS TO INCOME. So how was this possible to receive this Denial Letter when In fact I have the email stating they were able to close by the 16/17 June? Well end result the homeowners policies were cancelled and I am in the process of taking this matter up the that company as well. I just want you all to know do not deal with this company. They do not seem to operate on the up and up. I do not require any response from Cardinal Financial as my loan process is no longer with them. I do want my experience known to everyone else to beware.

We have used Derik Reade from Cardinal financial. He will always be my go to person. He is always there for you, answers all your phone calls promptly. He makes you feel like you are his only client. We have already recommended him to others in need of mortgage services.

Unprofessional, no respect No customer service They don’t know what they are doing RUN AWAY FROM THEM HORRIBLE EXPERIENCE

Cardinal financial found us a great rate for refinancing. It was easy to work with their online system. They were timely and straightforward in explaining the process and items that were needed. I got my initial loan with them and my refinance, and I would definitely use them again!