Cardinal Financial CompanyReviews of cardinalfinancial.com

Well, I must say FINALLY my 1st payment date is corrected by the Cardinal Financial Advocate Team of Virginia, Laura, Loretta, THANK YOU LADIES! As this was none of your doing, they did their job and cleaned up everyone else's inefficiencies. **RATE IS STILL A 2 FOR THIS TEAM: NO CHANGES: I hope that accountability to my REFI team from North Carolina, Alicia Chermansky (Loan Officer), Dawn Simmons (Loan Closer), Jesse (supposedly Supervisor), Robert M.(Supervisor of Supervisor) understand the BASICS of Customer SERVICE "Courtesy Response" "Follow up Response" regardless if it's good or bad news JUST RESPOND timely. I JUST PRAY THAT MY FINAL DOCUMENTS THAT ARE FILED ARE CORRECT and I receive my final closing doc copies. Also, that I have no extra fees or negative reporting for the 1st error of 12/1/20 payment. I WILL keep you all posted! ASK QUESTIONS, DON'T TRUST and BE SAFE! HAPPY HOLIDAYS TO EVERYONE!

Update: After posting this complain and reaching out to advocacy group as requested by the company when answering my complain, clear efforts to review my documentation and status were in place. I recognize my case is complex and requires plenty of documents. We hundreds of thousands of small business owners, cases can be done correctly,timely to acquire a good quality and credit worth mortgage holder. Thanks Laura and Shante for scrutinizing, crunching the numbers again and understanding my business/risks better. *****************original post********************* I have had a very time consuming and frustrating experience dealing with Cardinal Financial. It is not straight forward - Cardinal keeps extending the process over and over. Loan officer does not communicate with client properly on information required and process timeline. My mortgage process started 6/17/2020 and 100+ days later is STILL ongoing. The caveat is that I have proved that I do have liquid assets, with a documented history of 7+ years, which is 3x the value of the mortgage. I have received over 20 requests for different pieces of information and 9 updates of mortgage disclosure document. Rate lock has been extended multiple times. Lender had to notarize payoff information multiple times. Calling the company directly and using their automated system by entering Social Security # or Loan Number is a dead-end - it does seem that my loan process does NOT even exist. The many requests come from Loan Officer Laura Laise via email and have to be uploaded on OCTANE engine. It seems there is a lack of qualification to understand basic numbers both personal and business therefore never ending requests keep on coming. Over 100 pages of documents were supplied and not having anyone supervising inexperienced officers translates into a time and money wasted. The lack of available supervisors to address concerns is a red flag - the automated system does not even find your loan so how knows how to get a hold of a supervisor. Just beware before putting too much effort in this company.

Brooke Sims was great. She responded quickly and was there from start to finish. The title company seemed to be a bit out of order but Brooke ensured they got right on it. For example, my taxes were paid in July and up to the closing date (September) my loan document reflected that Cardinal had not paid my taxes so it was an extra 1600 or so added to my escrow. It was a last minute change/update however everything else was great. Brooke answered all my questions which I had a million due to it being my first refinance.

Got a very good mortgage rate and low fees. Andrew did his job well discussing the refinance loan and handled locking the refinance loan. From there it was transferred to Mary to handle the paperwork which became a challenge. We submitted all paperwork immediately when asked, high loan to value, very high credit score, perfect payment history, and solid high verifiable income. Took longer than it should have to complete the loan refinance even though I recognize this is a very busy time.

Originally I had a poor experience with this company, I was quite angry and felt that they baited and switched me. Both my rep and his supervisor worked hard to ease my concerns and showed that they genuinely cared about me and my file. They did a good job of explaining that not all market forces can be predicted, and it wasn't really anyone's fault. While I ended up moving forward with a different company and a better deal, I do appreciate that they valued me as a customer and did their best with the options they had.

Cardinal Financial did a good job of getting the loan done timely and at a good interest rate. The only thing that I had a problem with is the title company was slow on getting the payments done which ending up costing me $300-$400 in fees and interest.

The professionalism from Arturo Penalver was so good he was able to get my buyers the confidence that they will be able to close on time. He made the whole transaction nice and smooth. I am a real estate agent with 20 years of experience and I was very happy that we work as a team. I was always included on all emails and he was very involved on bringing us to the closing table, due to COVID 19 extra steps have to be done and I felt we were able to close due to the fact he was on top of the deal.

Lender was very helpful in the beginning... got us approved "pre-qualified" fairly quickly... very knowledgeable of the process and did what he could to help...