Card Claims CenterReviews of cardclaimcenter.com

Capital One Honors Their Fine Print We recently went on vacation and as a part of our Capital One Venture Card, a listed benefit includes a reimbursement of damage done to a rental car IF the car is rented with a Capital One Card and if the rental car coverage is declined. We chose to give this benefit a try. Unfortunately, our windshield was broken by a rock on our return home. After submission of the documents to prove the claim, Capital One honored their commitment and reimbursed us for the cost of the incident in an extremely timely manner. We are thankful.

My claim was processed quickly and with no "surprises." The reimbursement was made in full. The process for submitting documentation through their website worked just fine. Overall the process was simple and straightforward. The only glitch I ran into was when I was given the option of setting up a means to receive the reimbursement electronically rather than via a paper check - that feature seemed to not work (at least it didn't work for me...) but that was not a big deal

Easy online submission of claim documents. The amount was paid and settled quickly, once the final damages cost was provided.

My adjuster, Elizabeth, was a great help. She kept me informed throughout the process. We had a big problem getting receipts from Hertz for reimbursement. She took it upon herself to personally contact Hertz and try to get the receipt because they were stonewalling me. Eventually, Hertz refused to give the receipt in Capital One still paid out the claim, even though we couldn’t get the original receipt from the tow company. It took a while, but Elizabeth did a great job.

I thought the process was extremely fair. Communication was quick. Thank you for everything you guys did.

The staff was great - offering me confidence when the party to be paid (for a windshield crack) was not operating on a timely basis.

I’m incredibly grateful for this card! I recommend it to everyone I know. The thought of having a card that provides this benefit is reassuring. I’ll definitely be a cardholder for life!

I used this benefit for first time and was not sure how it will be. I am very happy that I had a very smooth experience with the service and claim process. Also, customer service out of state was pretty good.