Cardclaimcenter.com formerly eclaimsline.com!
Card Claims Center (cardclaimcenter.com) has 702 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Douglas
the process of submitting the claim was smooth and the agents who worked on it were helpful.
Response from Card Claims CenterDec 18, 2025
Thank you for taking the time to leave us a review. We are thrilled to hear that you received great service and the process was smooth. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Nancy O.
I thought the representatives that I spoke with were extrememly kind and knowledgable. They get 5 stars from me. I think the document up-loader does not work at all so everything was on hold for a period of time, because I didnt realize it wasn't working. I had to email all my documents in.
Response from Card Claims CenterDec 17, 2025
We are so glad you've had a positive experience with us. Your feedback is invaluable to us. Please don’t hesitate to reach out if there’s anything else we can assist you with. Sincerely, Chemia H. Card Benefit Services Social Care
Russell H.
Cruise cancelation claim was settled before we would have finished the Cruise. Although it was supposed to be a 21 day cruise!
Response from Card Claims CenterDec 17, 2025
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority. Sincerely, Chemia H. Card Benefit Services Social Care
Mike
Card Benefit Services exceeded my expectations by negotiating the final settlement down on my behalf and also by paying my insurance deductible as part of the claim. Absolutely zero money came out of my pocket and I would highly recommend having this service.
Response from Card Claims CenterDec 5, 2025
Thank you so much for the kind words. I am glad we could help turn your difficult experience around. We are grateful to have you as a valued cardholder. Do not hesitate to reach out if there is anything else we can assist you with. Kris M., Card Benefit Services Social Care
Caroline M.
This was by far the most respectful and professional team i have ever worked with! Everyone i spoke to was helpful. I was dealing with a very stressful situation and i cannot thank this team enough.
Response from Card Claims CenterDec 1, 2025
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us. Best regards, Kris M., Card Benefit Services Social Care
Elliott S.
Firstly I was successful on being covered. Secondly whenever I needed to talk with staff they were always pleasant, positive, and helpful.
Response from Card Claims CenterNov 21, 2025
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us. Best regards, Kris M., Card Benefit Services Social Care
Jose L.
I would not say it exceeded my expectations but rather was consistent with them. The required additional documentation took 4 rounds, but it should have been a maximum of 1 or 2 as my file originally submitted was quite comprehensive. The phone calls were largely irrelevant as they do not address the persons in charge of your file and every time a different person was answering the phone call. Finally, the whole process took longer than 2 months, but it could have been shorter. All in all, glad it went well and I appreciate it, but it could have been a bit better.
Response from Card Claims CenterNov 20, 2025
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service. We are grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Best regards, Kris M., Card Benefit Services Social Care
Luciana
I had bad experience with copa airlines my luggage arrived with a hole at the destination airport besides cancellation flight and route changed. But eclaimsline was courteous and carefully gave attention to the case and I received the benefit which so far copa airlines refuse to refund anything !
Response from Card Claims CenterNov 20, 2025
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us. Best regards, Kris M., Card Benefit Services Social Care
