Card Claims CenterReviews of cardclaimcenter.com

3.2702 reviews
Insurance

Card Claims Center

About Card Claims Center

Cardclaimcenter.com formerly eclaimsline.com!

Card Claims Center (cardclaimcenter.com) has 702 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: cardclaimcenter.com
Website: cardclaimcenter.com
Category: Insurance
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Card Claims Center reviews

702 approved reviews, newest moderated first

Ron G.
Oct 24, 2024
We had to cancel a non refunadable…
We had to cancel a non refunadable trip due to a death in the family. Chase travel insurance was great and easy to deal with. got a full refund. The biggest obstacle was getting information from the facility that i did not check in.
Response from Card Claims CenterOct 24, 2024
I am glad we could help turn your difficult experience around. We are so glad you had a positive experience with Card Benefit Services. Your feedback is invaluable to us. Kris M., Card Benefit Services Social Care
matty I.
Oct 24, 2024
Following up to my review titled "Mt Fuji is easier than filing a claim with Eclaims(10/6)
After using the escalation email box, they responded in 10 days stating that pre-paid expenses to museums, observation deck and food tour are not covered even though it’s a covered reason (natural disaster). This is after ECLAIMS sent 3 emails asking for more receipts, itinerary, airfare, train fare, credit card statements, birth certificate and a news article showing the natural disaster. I am shocked with how tedious, painful and cumbersome this process is when all along I never qualified for the claim.
Response from Card Claims CenterOct 24, 2024
I’m very sorry to hear about your frustration with your claims experience. If you'll email your claim number to [email protected], we'll be happy to assist you further. Thank you, Chase R. Card Benefit Services Social Care
Warren L.
Oct 19, 2024
Completely Satisfied!
My rental was damaged while it was parked by anonymous driver. Damage was slight and only noticed upon inspection at rental return. Was told by rental manager that Hawaii is a no fault state and that I was financially responsible. Called Chase who directed me to E-Claims. From start to completion it was handled professionally, courteously and in good time. Completely satisfied!
Response from Card Claims CenterOct 21, 2024
Thank you so much for the kind words. We are grateful to have you as a valued cardholder. Do not hesitate to reach out if there is anything else we can assist you with. Best regards, Chemia H. Card Benefit Services Social Care
Ann
Oct 17, 2024
Very good service, very much appreciated
I had a minor accident in a rental car in Australia. I had used my Chase card to pay for the rental. Eclaims was easy to navigate and my claim was adjudicated in a timely manner and reimbursement processed. This experience restores my trust in being able to exercise these types of benefits without hassle or disappointment. Thank you!
Response from Card Claims CenterOct 18, 2024
Thank you for taking the time to leave us a review. We are so glad you've had a positive experience with us. We are grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Best regards, Chemia H. Card Benefit Services Social Care
Federico J.
Oct 17, 2024
Ampliar la cobertura de cancelación de viajes
Cuando un cliente suspende un viaje por un motivo justificado, como enfermedad grave de un pariente directo, deberían cubrir no solo los pasajes aéreos sino los otros gastos incurridos no reembolsables como tours, guías, hospedaje, transporte, etc. Así existan políticas de cancelación de los proveedores de estos servicios.
Response from Card Claims CenterOct 17, 2024
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service. Don’t hesitate to reach out to us at [email protected] if there’s anything else we can assist you with. Best regards, Chase R. Card Benefit Services Social Care Gracias por tomarse el tiempo de publicar en Trustpilot, ya que esto nos proporciona comentarios valiosos sobre cómo mejorar nuestro servicio. No dudes en ponerte en contacto con nosotros en [email protected] si hay algo más en lo que podamos ayudarte. Saludos Chase R. Servicios de Beneficios de Tarjeta Asistencia Social
Kannan R.
Oct 17, 2024
The specialists were very professional
The specialists were very professional. I compiled all the requested information and the claim was settled seamlessly. Didn't have to follow up. A very pleasant experience.
Response from Card Claims CenterOct 17, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Eri T.
Oct 13, 2024
Travel Delay Insurance Claim…
Your claim team was very professional and courteous in handling my claim, thank you very much. I have already recommended to friends and colleague about Chase card and travel insurance benefits and they are very interested.
Response from Card Claims CenterOct 14, 2024
Thank you so much for the kind words. We are so glad you've had a positive experience with us. Your feedback is invaluable to us. Best regards, Chemia H. Card Benefit Services Social Care
Preston M.
Oct 12, 2024
Straightforward and they operate via…
Straightforward and they operate via business days.
Response from Card Claims CenterOct 14, 2024
We are so glad you had a positive experience with Card Benefit Services. Your feedback is invaluable to us. Best regards, Chemia H. Card Benefit Services Social Care

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Card Claims Center reviews

We had to cancel a non refunadable…

Following up to my review titled "Mt Fuji is easier than filing a claim with Eclaims(10/6)

Completely Satisfied!

Very good service, very much appreciated

Ampliar la cobertura de cancelación de viajes

The specialists were very professional

Travel Delay Insurance Claim…

Straightforward and they operate via…

About Card Claims Center

About these reviews

More in Insurance

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medicarequick.com

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Card Claims Center reviews

We had to cancel a non refunadable…

Following up to my review titled "Mt Fuji is easier than filing a claim with Eclaims(10/6)

Completely Satisfied!

Very good service, very much appreciated

Ampliar la cobertura de cancelación de viajes

The specialists were very professional

Travel Delay Insurance Claim…

Straightforward and they operate via…