Card Claims CenterReviews of cardclaimcenter.com

I was timely paid for my loss.

I had a better than expected experience dealing with Eclaims. Everyone I dealt with was warm, kind and helpful. This was refreshing after dealing with less than supportive service from my car rental company. Thank you, eclaims.

I was hit by another vehicle while driving a rental car in LA. I got the information from the other driver and started a claim through my Chase card. I didn’t hear anything from the rental car agency about any damages, so I forgot about the issue. Around 1 year later, I got a letter in the mail stating I would face legal action if I didn’t pay the rental company. Turns out they had not even attempted to contact me about the issue previously. I went back online and found my claim I had started and then submitted it. Within about 1-2 months, the claim was paid completely. I was worried some issue would come up, but it was all easy and taken care of! I would highly recommend this card and service!

Very transparent and straight forward process from eclaimsline.com. The length of time it took to settle the claim was due to the delay in receiving the supporting invoice from the rental car company. I am extremely satisfied with the service provided by Card Benefit Services!

Eclaimsline did everything possible to keep the process going. Had to wait two months on the car rental company to get the data to me to send in for the claim. Eclaimsline got everything approved and sent the email in one work week.

What a terrible experience. They stalled more than three times by asking for info that was already submitted. Then they say “ claim was denied, I can’t see the prior info, you have to re- submit and challenge the denial “ ( that happened twice) and the list of BS trying to get a credit has caused me to stop using. My Chase Visa and went back to Amex! Started claim in Oct, finally resolved in January all for $1500 against a plane ticket of more than $2000

I've submitted two claims over several years, and I'm really happy with how it went both times. The first time was a little more painful as I learned the process. A couple years later when I was filing another claim, I knew what to do, and it was very easy. Communication could be a bit better, but in the end, things worked out very well, and I didn't have to do much work.

The entire travel claim experience is well organized and user friendly. My trip cancellation case was handled professionally and I received reimbursement quickly for my trip cost.