CarbonhealthReviews of carbonhealth.com

Very welcoming and responsive staff

As wonderful as this clinic was when we went to it trying to get our medical records after we left from them has been a horrible experience. We moved to a different state and I was in need of my children’s shot records plus my medical records since I have a medical condition I have to keep track of. It has been almost 6 to 8 weeks since this process started, and I have still not received any medical records or follow up from the clinic. The clinic manager called me today and told me there is nothing she can do and I have to keep reaching out to an email address that told me to contact her clinic at this point my children shot records which I needed for their school didn’t come in so they lost their place in their charter school, which has over a 500 child waitlist and I had a medical episode Because I could not receive the proper care due to my practitioner waiting for my medical records and before people say oh they have an app which malfunctions and I cannot print my records out on it faxing the records was not an option. mailing them to me overnight would have been the best course which I offered to pay for unfortunately, this clinic does not care about you once you’ve left them They do not care as wonderful as they look and some of the people who work at the clinic are just avoid this clinic at all cost. It is not worth the stress or your children finding you passed out on the floor in a medical episode because of their negligence .

Please don't get services from this place. Service is great, I have no complaints about that part. It's their billing that is the problem. I got serviced back in October 2023. The only thing I should be paying is my copayment, yet they keep billing me to this day April 2024. Here's another kicker, I emailed them about this billing problem back in Nov 2023, tell me why they only got back to me two months later in Jan 2024 when I had already called their billing department a month prior? That was when they told me the bill would be taken care of and I had no further actions to provide. And then I get emailed with a bill that is over 90 days due. Even my insurance is confused, that is how bad it is.

No one cares

THE MEDICAL SUPPORT AND QUALTY IS TOP NOTCH AND GREAT AND CARING. I AGREE WITH ALL OF THESE POOR REVIEWS, BECAUSE THE BILLING DEPARTMENT KEEPS BILLING ME FOR VISITS OVER A YEAR OLD! EVERY TIME I COMPLAIN TO THE BILLING DEPARTMENT THEY IMMEDIATELY COME UP WITH SOME NEW INCORRECT BOGUS BILLING!

a Scam!I I walked in for an earache simple right? NO girl front desk overly complimentary you're so pretty ect ..weird,,, I waited while she took my info which was my driver's license and my insurance ok good she says then she walks back to the exam room for a while. then she says I don't think your birthday is right! What? I knew right away something was fishy! back into the exam area and returns and she says well we can see you, but you will have to pay 200.00 dollars then your insurance will pick it up when you call them and fix your birthdate! lol ,,,Stay away they need to be reported ~

I see below that there are many negative review of Carbon Health. I just went today and had excellent care by PA Gretchen. She did more for me than 3 Dr’s visits where I paid a lot more than my $35 co pay. I don’t know if in the future if I get bills like the others but today’s experience was a positive one at the Santa Monica Clinic and Paderia the Filipino Bakery is in the same building near the parking lot.

Do NOT go here. I got charged intially $85 for a test as they told me insurance would cover it. Then, they charge me $140 out of the blue and I call. I waited over 30 minutes for the customer support to answer the line. And they said, that the insurance decided I had to cover the entire fee PLUS the person I was talking with got super defensive and mad at me. To top it all of, I haven't even received my test results yet almost 1 MONTH LATER. AVOID!!!! SCAM AND TERRIBLE SERVICE.