CarbonhealthReviews of carbonhealth.com

While Carbon Health @ one time was awesome…I have to find a new doctor. 7 days trying to get them to simply refill ONE prescription. They would NOT respond would not return my calls. RUN, RUN AWAY as fast as you can

While their medical service was fine, I am very upset that they didn't alert me at check-in that they are out of network for my Blue Shield PPO plan. I had to pay the whole visit so naturally, I won't be going there again.

Went to the facility in North Hollywood. Very welcoming environment, and everyone was exceptionally helpful and friendly. Brett was super patient with all of my questions and answered them thoughtfully and thoroughly and took all the time necessary to ensure everything was addressed. It'd been a while since I'd been to the doctor, partly because I didn't find visits that helpful in the past, but this experience changed my perspective. If I were just evaluating the medical care aspect, I’d give them 5 stars. However - I’m dropping my review from 5 stars to 2 after my experiences with their billing department. I’ve found the other reviews I’ve seen on Trustpilot accurate - the medical providers are excellent, but the billing department is shady. Double charging is common. Bills come over a year later for something you already paid for and they claim not to have received payment, and because they already have your card on file they just go ahead and charge it. I sent an inquiry and received a response over a week later, after the charge had already been processed. I’ve now switched medical providers because I just can’t trust their billing practices.

They were better last time. This time? Not good. My spouse came along and he agrees. The front desk girls and the triage person seemed alright. But they had only one PA there, no doctor. The PA was trying to see all the patients and was dismissive and openly incredulous of our concerns. This wasn't ok with us, we needed his help. The X-Ray girl was rude, impatient, and nasty to me - she talked down to me, impatiently repeating her 'commands' in an exasperated, irritated tone like I was just some feeble old idiot who couldn't understand things. Wow. And we apparently committed some kind of **Sin** by bringing in Lab Results. They didn't want to see them and we noticed it generated some subsequent antagonism in the way we were handled. You know, there are plenty of places who treat people with good regard and dignity. I wouldn't go in there if you are over 50 or interested in your own health. Listen, I'm 65, educated, and normally have it together. But today I was sick, looked like an old bag and my voice was very weak sounding. Maybe that was the invitation to bad treatment, I don't know. After so many days and nights of sleepless hell due to my symptoms, my husband and I both were being pro-active. Listen, we had pertinent information about a pre-existing condition I was diagnosed with in that same clinic (by an actual doctor) some months prior. I had been prescribed medication for it and had been battling that condition off and on for months. It's not an easy thing to get rid of. Now I had symptoms in a very nearby area of the body which I initially wrote off as a simple cold virus, but it had gotten worse and not resolved. Some of these new symptoms were similar to what I had experienced with the previous thing I had been diagnosed with, AND that previous condition was something that could easily spread. So it gave us reason to believe we should check this as soon as possible and at the very least, find out what we could do to lessen these symptoms meanwhile. So it did seem to make sense to come back to the same clinic where this had been diagnosed... right? OH SO WRONG it turned out to be. For one thing, the PA told me he had NEVER seen a case of this kind of thing and wouldn't even know what test to run for it. So he was balking and acting like none of this was valid. Hey, I already knew there was such a test. His not knowing about it? That's not our problem and no reason to not have it done. But he wasn't entirely saying NO, he just kept telling us he didn't quite believe us and asking if I had AIDS or DIABETES or something (which I repeatedly answered, no I don't). Anyway, he kept telling me how unlikely it was and said they don't diagnose things at that clinic based on TESTS, they diagnose by looking at you and talking about your symptoms. That was met with shocked, dead silence from us. He finally did agree to do the lab test, but since he had to go look it up first, he then let me know how I was holding him up from seeing other patients. Well, excuse me! As we drove away, I realized how much resistance and crap I had just politely taken in my attempt to simply take care of myself. It shouldn't be like this at doctor's office. And there should at least be a licensed doctor there.