CarbonhealthReviews of carbonhealth.com

Just got an email from CH billing about an unresolved issue from 6 months ago! Unbelievable. And after writing a lengthy complaint, the response was comically off base in language and tone. CH is a horrible scam machine- stay away unless absolutely necessary for Urgent Care. The whole story is a long one- to shorten it up they screwed up on an Rx renewal after I had seen 2 different practitioners (both who quit a week after I saw them), and then insisted that I come in for an unnecessary 3rd visit with another Doctor in order to get my already established Rx (for Blood Pressure, so I need this). The horrible woman- Diane Saxton, I believe- in customer service assured me I would not be charged for the visit- and I was. They are still trying to get the $40- FORTY DOLLARS- from me, and they fraudulently billed Blue Shield as well. DO NOT USE CARBON HEALTH. Horrible, horrible, uncaring customer service.

AVOID!!!!! The worst experience I've ever had in my life. An absolute nightmare. They will charge your card for the full amount immediately after the visit, then claim not to receive the check from your insurance. I've emailed billing and support dozens of times with no response. I've called so many times and they put you on hold for 40 minutes+. I was charged $750 for a visit to get antibiotics for a UTI

They are shady. Charged my card without my permission (I emailed them to send me the bill so I could call my insurance) for a bill that shouldn't exist because my insurance covers it. I have called dozens of times and I'm on hold for at least 40 minutes each time, I've been hung up on multiple times, and I've emailed over the last 3 months without a reply.

They keep billing me for visits that I didn’t even have !!! Super frustrating and annoying, don’t go there.

Use tele-health service and got a $400 bill 3 weeks later even with insurance while no insurance cost is $99. Billing department took 30+ minutes to answer.

Carbon Health's website has a price list. For a virtual visit, they have the price of $99. Got on the virtual visit. Was on there for less than ten minutes and was told to go into the office. Saw them claim $400+ to my insurance and I have to pay $119 out pocket. On my visit in the office the next day, they said they were not in network and had me sign a notice. Didn't have much choice since I needed care. I checked the insurance's website and they are in network plus messaged and called them to confirm that they are indeed in network. The bill for the in office plus lab work submitted was $600+ and out of pocket was $210. The latter visit was high but I got a real professional actually doing something and there was lab work which was really a $350+ covid, flu and rsv test. Called them to get more info on charges. They said prices are for people who don't have insurance so they charge more to insurance holders. So they make more money off the insurance carriers and insureds by inflating the prices. At the end of the day, insureds are screwed. Be aware!

I wish I had read these reviews. Please do not go here. They have EXTREMELY shady billing practices. I expressly told the woman at the front desk at the Austin Arboretum location I did not want my card placed on file. It's an FSA card and I need to authorize every charge. She said okay, then apparently proceeded to place my card on file without my authorization. I read EVERY form I signed, and I did not authorize it. She obviously did an electronic consent without my permission. Weeks later, I get a $10 bill and before I could even pay it, I get a "Thank you for your payment," and an email receipt. Huh???? Now, I have no idea if/when I'll get another random charge. Then, billing just keeps rerouting you and the providers play dumb like they don't know what's going on. I advise EACH AND EVERY PERSON who has dealt with this to complain to the attorney general in your state if they accept these complaints. Then complain to the state medical board and your insurance company. Be sure to also name the provider. That's the only way companies like this will be held accountable.

The doctor appointment was fine, my problem was really about the billing. My insurance company handled the scheduling of my appointment. My appointment was rescheduled to a day earlier than originally booked, but they managed to keep two appointments in their systems and charge me for a no-show. In other words, their mistake is something I should pay for. It's impossible to get a hold of them they threaten with collection instead of looking at the mail I've sent. Totally unprofessional. If capitalism works companies like this should go out of business.