CarbonhealthReviews of carbonhealth.com

The doctor seemed new. They did not do a rapid strep test . They took cultures to send away. Told us we would have results in 3 days. 11 days later several calls, messages , rude staff experiences and we still have no answers. Or even proof cultures were actually done. 3 prescriptions were sent to the pharmacy one never made it so we went back to try to get that fixed the next day and we were told it was sent and a print out that was not a legal prescription was handed to us and told us that is all they could do. This place is awful. From treatment to customer service to billing.

Is it possible to give a negative star review. They had some great providers. HAD being the operative word. They either got canned them or the people left because Carbon sucks so much. They never gave adequate support to the locations. Now they are dunning me for money that I do not owe for visits from a year ago. I am an attorney. If they keep dunning me, I will pursue legal action. Particularly because they are not following consumer debt laws.

While their medical service was fine, I am very upset that they didn't alert me at check-in that they are out of network for my Blue Shield PPO plan. I had to pay the whole visit so naturally, I won't be going there again.

I have a billing issue. They billed me for an eye exam i refused to take for an irritated eye. Now my insurance company wont pay it and I can't even get my medical records as their site to request records is erroring out and no one I have contacted can help me. Isn't it illegal to not release records?

Because they are a for profit company that basically tries to operate like another “industry disrupter”, they will immediately shut down their offices with little notice during “pivots”, leaving patients high and dry. No offense, but that’s a surefire way to destroy your business if you are in the healthcare sector.

Do not go to the Somerset facility. Trish Walsh was rude and condescending. My daughter was in pain and I will put in a complaint with the insurance company. Stop working with patients if you’re going to be unprofessional.

Wayne Carpenter, nurse practitioner at Carbon Health Urgent Care, did not take into account patient history for treatment. I even offered to show him my medical history. I am on a family vacation, I feel terrible, and now I’m leaving urgent care sick and upset.

Medical service was good BUT BILLING DEPARTMENT HORRIBLE ,THEIR CUSTOMER SERVICE,NEEDS TO BE INVESTIGATED BY THE NEW JERSEY STATE BOARD OF MEDICAL EXAMINERS!!! I currently have experienced a horrible billing issue with them. The doctor is a nice guy, ,however, they bill and collect money from your insurance company then send you a bill for more than they collected from your insurance company. The bill arrives electronically because they do not use paper, it indicates that they have collected no money from your insurance company and you owe them money…. You call your insurance company they inform you that Carbon Health has been paid in full. You then call Carbon Health and after a two hour wait someone picks up and you get disconnected. You then call Carbon Health and after an hour and a half or two you finally talk to someone who could care less about what you’re saying. You explain your situation and they say they will take care of it. Then after a day or two you get another bill from them and it continues indefinitely. They never fix their problem and make the collection your problem. It’s an HORRIBLE experience with them. I would never ever use this company again. Stay away at any cost if you dont want to pay an over-priced health cost! By the way they charged my insurance company over $500.00 for a 30 minute doctor visit. Totally a scam! Date of experience: September 3, 2024