Carbon2CobaltReviews of carbon2cobalt.com

I ordered this bracelet expecting the colors would be vibrant as shown in the images. Instead the colors are bland and hard to see that there is a color difference. Would not recommend ordering jewelry through this store

I ordered a set of loungewear medium bottoms and a large top just so I can have an extra bit of room… I am 6 feet tall and slender the pants fit well but very cheap looking in real life on the top despite being of large which I never wear was way too short-The quality was not there… I called the company and ask for management to call me back and let’s even more frustrating is I never heard from them… Beyond disappointed in their customer service, and the quality of what I received.

Inconceivable that you cannot enter a delivery address different than the billing address. This was a gift...how did they make it through christmas? very disappointing. Chat line told me i had to call in - where i waited 20 min....wait time would probably go down if you could order via the website.

I placed a Christmas order with Carbon2Cobalt with expedited shipping. My order confirmation showed standard shipping instead. I immediately called and emailed, and the call center assured me my order was expedited and would arrive before Christmas. Instead, my order sat in their warehouse for three days, from 12/19 to 12/22. On 12/22 at 5:00 PM, I received an email saying one of the shirts was out of stock. The other shirt did not ship until 5:00 PM on 12/22. On 12/24, I checked FedEx tracking and learned my order would not arrive by Christmas. When I called the Venice, CA store to ask for help, the person I spoke with hung up on me. I was not rude. I was shocked at how badly this order was handled. Because of Carbon2Cobalt’s poor handling of my order, I was even considering driving 30 miles during a flash flood to pick up a shirt at the Venice, CA store. Instead of help or accountability, I was treated with complete disrespect. Being hung up on, especially on Christmas Eve, was unbelievable. The only reason this experience did not feel like a total loss was Brian from the call center. Brian does not work for Carbon2Cobalt, yet he showed more care, empathy, and professionalism than anyone within the company itself. He listened, acknowledged the mistakes, and genuinely tried to make things right when Carbon2Cobalt clearly would not. This is one of the most inefficient and disappointing customer service experiences I have ever had. I will never order from Carbon2Cobalt again. If Brian ever starts his own company, I would gladly be his first customer.

This company is horrible..........100 bucks for a shirt made in India or who knows where.....tried using chat for an issue and the response was please call our toll free number for help....cancelled everything....

I cannot believe the amount of poor reviews here. I have been purchasing from Carbon2Cobalt for years for myself and even for family members during the holidays. No complaints, only raving reviews on the style and quality. I understand you can't make everyone happy, but this brand deserves a far better representation on Trustpilot than what it currently has. I just spent another $300 plus today with them for the holidays, happily. If you don't like the price, you shouldn't have purchased in the first place.

So disappointed in the quality of the fabric from this company. I’ve been purchasing my husband’s clothes from Carbon 2 Cobalt since 2019. Last year I purchased fou pairs of the same shorts—three in one color and the fourth in a different color. Three of the four have ripped IN THE SAME SPOT!!! For $89 each, I was expecting more. The sleep shorts I purchased for him 3 to 4 years ago have held up the best, though they are now riddled with holes. Same for the shirts I’ve purchased; within a year, pin hole sized holes all over the bottom of the shirts.

Purchased a pair of boots that once they arrived, looked nothing like they did on their website. When I returned them, I received an email saying the boots looked used (they were not!) and they were sending them back to me without a refund. Absolutely horrible company with substandard items that they try to sucker you into buying with pictures of articles that aren’t there’s. Stay away from this company. Carbon2Cobalt is not legit.