CapsuleReviews of capsule.com

I usually do not leave complaints on public forums, but I feel compelled to warn others about serious problems with this pharmacy that may effect your health. If you are on maintenance medication, this pharmacy will not consistently honor your prescriptions or reliably make deliveries in a timely manner. This can leave the customer impaired or result in hospitalization. In my opinion, the worst part is their outstandingly polite customer service. They have been so sweet on the phone every single month when there are week long delays (among a myriad other problems like incorrect prescription information on their website, deliveries they claim to have made but never did). Their packaging advertisement even states "we care" and "hello dear" - this comes off as an obvious marketing ploy if you are actively hurting people. They will admit to their error, but then tell your insurance company you lost your pills so they'll cover a new batch or blame your doctor for not providing the right information. I'm a customer of more than three years, so the first few times I suffered through it and moved on, but now I'm on the phone with them every single month since November 2022. It may be convenient to receive your medication by delivery and schedule online, but at what cost? I've sadly decided to leave - their amazing reps and marketing has kept me for long enough.

I have been getting medications from this company for several months with no problems. Last week I could not get into my account. Called them and was told they were having an issue wiht my account, so they took my order over the phone. Set the delivery for the next day. Never showed up. 2 hours later got a text saying that they were still having computer issues with my account. Delivery was rescheduled for the following day-Agian, no show. When I called, told that my account had been deactivated (no explaination as to why) and they did have it fixed, Scheduled third delivery. Again todya , no show-no communication! I called 1 hour after the delivery window closed and was told "Your order is in limbo for some reason. It will not be coming today either. Do you want to reschedule?" After 3 no shows and 2 no respnses to texts-NO! Told them to cancel my order, refund my card and I would have my meds transferred elsewhere.

It was great before they expanded outside of NYC. I have used Capsule for a number of years. They use to have amazing communication but all of that is a thing of the past. The customer service has declined they do not communicate with you until after your delivery time to tell you that they are unable to deliver today if they even communicate anything with you. They have zero professionalism with regard to getting medication to you in a timely fashion and zero care for your health. While they are a pharmacy they are massively a logistics company. They can't deliver which makes them useless recently.

Capsul is good for long term meds but is not the place to get immediate needed prescriptions. The attitude of the Atlanta (peachtree st) staff when you pick up meds vs. having delivered is very poor. They treat customers as an interference. CVS people treat you with respect

DO NOT USE THIS COMPANY ANYMORE. ISSUES WITH LOGISTICS, HORRIBLE TIME WAIT WITH COSTUMER SERVICE WHEN THEY OFTEN JUST DON'T WANT TO HELP AND ARE RUDE, AN APP THAT SEEMS TO HAVE BEEN BUILD BY KIDS AS IT NEVER WORKS AND A CHAT ROOM THAT RESPONDS THREE DAYS LATER. SAVE YOURSELF SOMETIME AND GO SOMEWHERE ELSE.

Horrible! Pure customer service!

They used to be great. Their level of ethics and responsibility are no longer existent. They are evasive, non responsive and irresponsible. I had surgery in August, ordered meds 3 days ahead of time and they were never delivered nor did I get a response regarding the same. I am going through a facial palsy caused by cranial nerve damage and severe head pain for 3 days and my medication is still not delivered! No response on the phone you will hold for ever no response to text seconds after they text me last minute that my order is not being delivered. They redirect you to chat with an expert on an app that no one monitors. In fact, I sent a message on August 1 which is still sitting there unanswered let alone the 4 messages I sent last night A glitch in the system and sorry for your inconvenience are not acceptable particularly after 3 messages stating that my order is on the way! There is no glitch there is just no one paying attention! I finally heard from Rosa who is ensuring my order gets delivered today. So you see Rosa was actually wanting to do her job and responded quickly even following up with a phone call. Everyone there needs to be more like Rosa. However important to mention that because this cannot and should not be happening folks need to stick to a pharmacy where they can pick up their meds on time and when they are needed not 2-3 days after an illness. I am no longer confident in neither recommending nor further utilizing capsule services. It was great while it lasted, unfortunately the level of responsiveness was short lived with this company. I noticed everything began to go down hill with this company when they changed locations.

They accepted my order and then texted me to sayt medication was out of stock and changed the delivery time. The next day I waited for the delivery and contacted them to inquire about the status. According to them, the meds didn’t arrive and I needed to wait until Monday. They claimed there was a shortage of the medicine. The customer service rep I spoke to was super rude. I told her that I’d like to transfer my prescription to another pharmacy and she told me to have them call over to transfer. I contacted Costco and the pharmacist tried calling several times for an hour and Capsule never answered. I filed a complaint with the State regulators over pharmacies.