CapsuleReviews of capsule.com

Capsule used to be easy and a pleasure to use. It was friendly, efficient & convenient. Now it's a disaster. You're stuck on hold on the phone for over an hour. You send a chat message, and you wait over an hour for a reply. Then, some of the time, they give you the wrong information. What a mess. So disappointing.

F*** this place. I’m in a lot of pain and need a prescription for an antibiotic for an infection. I received a notification that they were working on the prescription this morning at 8am and it would be ready for scheduling in 1-2 hours…and then nothing. I reached out to them multiple and they said they were looking into it….and then nothing. They stopped responding. Now they are closed and the customer service guy I spoke to says I have to wait 2 more agonizing days until they open on Monday. I guess I’ll have to go to (and pay for) an UrgentCare to get a new prescription. F*** you guys, f*** you guys, f*** you guys.

The worst place as the Pharmacists only care about themselves. They dont want any perceived red flags and will deny your medicines, delay and or say they “are out of stock”. If you are in pain…too bad. Suffer until we call your doctor, and he calls back and then maybe we will fill your order. They do not accept prescriptions,only they need triple confirmation. Joke.

I’ve loved my halo - I bought it 3 years ago and I needed an out of warranty repair when I broke a clip. I booked it in, it was collects and returned by halo and am very pleased. I love that a service like this exists - I don’t know any others that do this. V happy I get to use my halo even longer!

Capsule is horrendous. Incompetent or negligent - either unacceptable as a pharmacy. I had an out-of-state renewal that Capsule botched. Left open for a week. They kept saying they were following up in 1-2 hours but continuously did nothing. They need to be shutdown. I've never seen a company care so little for their customers.

Would give 0 stars if I could! They are an absolute mess and I wouldn’t trust them with your health and medical info. I spent about a week of back and forth with them to get a prescription refilled before a trip. They ensured me that I would get it in time, and at the last minute told me it was out of stock. The lack of professionalism and disorganization is 1000% not ok when they are dealing with their customer’s health. Please don’t use them!

I have been a Capsule client for about one year. The service was OK, with a few lateness here and there. But the services has gone down hill. Cancer meds not delivered for three days since the order was placed. No communication other than "WE ARE SORRY FOR NOT COMMUNICTING SOONER" DO NOT USE THIS SERVICE. If you want to live?

Capsule was a breath of fresh air for several years, quick, dependable, flexible - but no more. After laying off 13% of their staff and moving somewhere way, way uptown it now takes them TWO DAYS to dispatch an order. So I might as well use one of those volume discount mail order places, which is exactly what I just did. And I'm back standing in line for an emergency anti-bacterial at Duane Reade because the best Capsule could do was 48 hours. Somehow I doubt it takes 48 hours to rollerblade from Upper Harlem to the UWS. Goodbye Capsule, fare thee well, t'was but a fleeting dream we had... Here lies CAPSULE Born 2015 - Died 2022 of enfeeblement RIP we hardly knew ye