Maribell W.
They used to be great
They used to be great. Their level of ethics and responsibility are no longer existent. They are evasive, non responsive and irresponsible. I had surgery in August, ordered meds 3 days ahead of time and they were never delivered nor did I get a response regarding the same. I am going through a facial palsy caused by cranial nerve damage and severe head pain for 3 days and my medication is still not delivered! No response on the phone you will hold for ever no response to text seconds after they text me last minute that my order is not being delivered. They redirect you to chat with an expert on an app that no one monitors. In fact, I sent a message on August 1 which is still sitting there unanswered let alone the 4 messages I sent last night A glitch in the system and sorry for your inconvenience are not acceptable particularly after 3 messages stating that my order is on the way! There is no glitch there is just no one paying attention! I finally heard from Rosa who is ensuring my order gets delivered today. So you see Rosa was actually wanting to do her job and responded quickly even following up with a phone call. Everyone there needs to be more like Rosa. However important to mention that because this cannot and should not be happening folks need to stick to a pharmacy where they can pick up their meds on time and when they are needed not 2-3 days after an illness. I am no longer confident in neither recommending nor further utilizing capsule services. It was great while it lasted, unfortunately the level of responsiveness was short lived with this company. I noticed everything began to go down hill with this company when they changed locations.