CapsuleReviews of capsule.com

Absolutely horrible experience. I have consistently received a one-month supply of my medication from Capsule. Now they are claiming they dispensed a three-month supply, which never happened. When I raised my concerns, the pharmacist, Nina, was dismissive, condescending, and unwilling to objectively investigate the issue. I even expressed concerns that the problem could have occurred during delivery, but those concerns were immediately disregarded. As a result, I am now without my medication, which is especially concerning because I am diabetic. Instead of working with me to resolve the issue, Capsule chose to deny responsibility and offered no meaningful solution. This experience has completely eroded my trust in Capsule. I cannot recommend a pharmacy that fails to take patient concerns seriously, especially when access to critical medication is at stake.

Worst customer service I have ever had from a medical related service. They are totally uninformed about the Medicare bridge program for Zepbound. I don't think they even know it exists in the middle of July even though it went into effect July 1st. I tried calling them, and was on hold for 15 minutes and then they disconnected me. I don't know why my doctor is doing business with them.

Twice now, Capsule has delivered Schedule II controlled medication with missing pills. The first time I received 27 pills instead of 30 and, rather than taking responsibility, they insited the mistake was mine and that they could not replace the missing pills. I explained that I do not need the pills replaced, am meticulous with my medications and that the correct amount had not been delivered, but they essentially shrugged their shoulders. Two months later, it happened again. This time I received 29 pills instead of 30 and, once again, I was assured that I was mistaken. Refusing to be gaslit a second time, I asked how they could explain tablets that were never delivered. I was told their Pharmacy Manager would contact me. After 22 days and multiple follow-ups, Pharmacy Manager Mel finally called. He asked me to explain what had happened and, after I spent all of 15 seconds doing so, sat in complete silence. Eventually I asked, “Are you still there?” His response: “Sorry, I didn’t know if I was allowed to speak.” It felt less like discussing a serious issue with a Pharmacy Manager and more like speaking with a pouting, immature 12-year-old. I jokingly asked whether I should say “over” at the end of each sentence, to which he replied that it “would be very helpful so I know when to speak.” He then offered to transfer my prescription elsewhere. The entire conversation lasted less than 90 seconds. The lack of professionalism and seriousness on display was astonishing, especially considering we were discussing repeated pill count discrepancies involving a Schedule II controlled substance. I would strongly urge people not to trust this company with their health. They cannot count to 30, they refuse to take responsibility when errors are raised, and their own Pharmacy Manager lacks the maturity to handle a basic conversation. If they cannot reliably count pills, why should anyone trust them to ensure the correct dosage or even dispense the correct medication? Most concerning of all, there is still no explanation for the missing tablets. Did Capsule make a counting error? Were there failures in their controls? I still don’t know, because nobody at the company appears interested in finding out. Capsule seemed far more concerned with transferring my prescription elsewhere than investigating why this happened twice. Your health and wellbeing are too important to place in the hands of people who treat these issues with such alarming indifference.

Extremely frustrating experience with Capsule Pharmacy. I received a notification that my prescription was ready for checkout, which understandably led me to believe the medication was available and my order was moving forward. Less than two hours later, I received the following message: "Capsule here with an update on your recent order. Unfortunately, your medication is unavailable from our supplier and we do not have an availability date. We cannot transfer this prescription to another pharmacy due to state regulations and recommend you ask your doctor to send this prescription to another pharmacy." So after telling me my prescription was ready, Capsule canceled the order and essentially left me to start the process over elsewhere. There was no explanation for how a prescription could be marked as ready and then suddenly become unavailable within hours, and no effort to provide an estimated timeline or alternative solution. The delivery experience is also disappointing. Delivery windows are often long and inconvenient, and same-day delivery is almost never available despite being a major selling point of the service. Customer service only adds to the frustration. Most communication happens through vague text messages that provide little useful information and make it difficult to get clear answers. When you're dealing with important medications, reliability and transparency matter. Unfortunately, Capsule failed to provide either in this situation. I would not recommend relying on Capsule for time-sensitive prescriptions.

pharmacists have way too much control in this state. It should be illegal to withhold a valid script from a provider for a patient and make them suffer. Inexcusable. Your behaviour is disgusting and degrading.

Sometimes on point—sometimes horrible!!! Even my insurance company said they were putting through prescription requests the wrong way. They’re ok with leaving you without meds for weeks, due to their own willful disregard for both procedure—and humanity.

The pharmacists ignore doctors directions, holding medications hostage without cause. DONT USE! Especially if your health is poor, don’t let them make things worse!

I'm having a horrible experience with Capsule Pharmacy, which is also known as ClearRx and Capsule Corporation. I was treated at Affiliated Dermatology in Old Town Scottsdale this week and this dermatology practice has some kind of shady deal with Capsule Pharmacy that all of the scripts are sent through ClearRx to Capsule. Capsule is seemingly refusing to send my script to the CVS pharmacy that is across the street from my home. Instead, Capsule/ClearRx sent my script to an Albertsons that is far from my home. Capsule Pharmacy is also far from my home. I have provided them the address for my CVS pharmacy several times. It's like they are holding my script hostage.