CapsuleReviews of capsule.com

Was home sick, used Teladoc. They offered Capsule, "free delivery to home" which sounded great bc I felt too horrible to go out and my husband was out of town. I even pre-registered on Capsule with my insurance and payment card before the script was sent to help speed up the process. They don't tell you until AFTER they take your payment that it will be THIRTY-THREE hours before you actually receive your prescription. Not helpful. Will never use again.

All I can say is I've been using capsule for more than a year now and the experience has only been positive. Only one time I needed to call support, and I was shocked how responsive they were over the phone. Much better than going in person to a pharmacy.

I have been using Capsule for over a year now due to my OBGYN office telling me I had to in order to receive the proper discount on my medication. If it weren't for my desperation to get this medication, I would not use Capsule. I do not recommend this service or website to anyone. Every order I make has some issue tied to it (I only have ONE medication through this service). Capsule has wiped my medication information more than once from my profile, leading to me calling the OBGYN nurse to try and convince her to please resend my script. This has happened at least twice now. I just logged on tonight because I saw I was running low on medication as they haven't texted me in a while (normally, Capsule will send a text saying when it's time to renew or order again). They somehow put my medication on a rotation to where I am locked out of purchasing it for another two weeks, but I only have one week of medication left. So, I now have to beg my OBGYN office yet again for more help. The delivery drivers for Capsule are not great with customer service either... You select a desired window of time, leave a tip, and they still do not have any good communication with you. My last order was over 2 hours late as I had to stay up past 11pm to grab my order from the delivery person who provided no explanation or communication as to why they didn't deliver in time. Capsule also does not provide any links to leave a review, so I know THEY know they are doing a poor job. I hope to find a better medication delivery service in the future. The stress this website constantly leaves me is insane. Every time I need to reorder, I brace myself for a bad day.

My order has been wrong since Capsule took over the right dose pouch. They keep requesting medication, which I have told them 6/7 times now that I do not take anymore, but it still keeps getting added to my pouch. As for inhalers, they keep requesting them every month even when I have told them this is not needed, and I get the same response "We will sort it for next month" I have had enough!

Kick out providers

Someone from Capsule called me to confirm my order of 3 meds instead of 2. I confirmed 3 medications. They delivered 2. The delivery times are a bit inconvenient also. They are not every hour like you see in the commercial. I messaged them about the missing medication. No response. Consequently I had to order from my other pharmacy and refill it. It became a waste of time. A month later, they now have refilled 2 of my prescriptions without my approval. They didn't do the 3rd one. They didn't even notify me the prescriptions were ready. The medications have been sitting there for a week. I called my pharmacy. They had to call Capsule to cancel the orders. CAPSULE PEOPLE - WHAT ARE YOU DOING? No response. Poor execution all the way around.

Just another tech company with "glitches" that affect performance - Like not being able to actually deliver the prescribed medication when promised. Difference here is when they screw up the cost is not a missed burrito for dinner, but an actual negative impact to your health!! Good luck trying to reach someone - they're "closed". Let's leave the important stuff, like delivering medications that impact people's health, to real companies that do this for a living. Would give zero stars if I could.

Horrible service, stay away